SEPHORA,

3625 Southwest 32nd Court, Gainesville, FL 32608

"I was very clearly being discriminated against at this location. Rita the manager treated me terribly. I was making an exchange within 60 days with a product that was still half way full and she kept claiming it was empty when it absolutely wasn't. She grabbed an associate to do the return for me but said something secretly to her first. The associate proceeded to lie to me about store policy saying that I cannot exchange skincare products within the 60 days, only 30. I asked her where it said that and she showed me the return policy because what else could she do? which again confirmed that I can exchange or get merchandise credit within 60 days. I asked to see the manager again (Rita) and she agreed with the associate and what she said about the 30 days. Which is not the policy so again lied to my face. So I called her out on it. She kept saying well the main reason is it was empty so we got a second opinion from a different person and they confirmed that its half way full. She still wanted to go back and forth with me about this for at least 10 minutes until eventually she let me exchange my product. BUT she had a nasty attitude with it saying she's never going to do this again for me and that she's doing me a favor. This is not how you treat your customers and this wasnt the first time for her. I've heard so many bad things about her, but finally I am able to put a face to the name. I have friends who use to work at that store and hated Rita saying she was horrible to them as workers too. This woman should not be a manager at Sephora. Terrible customer service."

"this location treats their employees horribly and corporate needs to pay better attention to what’s going on here. you guys are selling MAKEUP. appreciate your employees more and maybe you will be able to keep people. management is not effective and unprofessional. customers are unhappy because THEIR employees are unhappy. they do not consider their employees mental health and very discriminatory against disabilities."

"If you’re black…don’t shop here. My mom is black and she went to THIS particular location and they had watched her like a HAWK while she was shopping and gave her attitude when she asked for a product as if she couldn’t afford it. Just to find out that she was a VIP member and has a Sephora credit card. And I wasn’t surprised because when I went in that location before my mom went they never have black employees they’re all Hispanic or white. They don’t hire black people"

"Improvement Needed I was disappointed with the customer service at this branch for two consecutive weeks. I suggest implementing special training sessions focused on customer-centricity for the staff, along with encouraging more smiles to enhance the overall customer experience."