ACCESS Specialty Animal Hospital - Palm Beach County

"Very unprofessional vet charged $850 just to see. Do not take your pet very rude front desk. Could not explain the estimate clearly. Charged another $6700 just for bandages and other items that were not given. When I asked for an itemized bill I pointed that out. And with attitude contact billing they can remove it. Ridiculous."

"I was very worried about my dogs condition with his eye presenting an abnormal appearance from the other. My vet was closed I decided to come here. Soon as I walked in I was greeted by Danni at the front desk, just his smile and personality made me start to already feel at ease. You can tell he enjoys what he does and is very thorough. All the staff was amazing, explained assessments, exams and medications with their purposes in full so you have a good depiction of what is going on. They clarified cost prior to completing anything to get consent. I felt very comfortable being here. I have high hopes for my babies speedy recovery. Thank you all! "

"We had a seamless experience at an extremely difficult time when having to put our dog down. Each and every person we were in contact with was kind, patient, professional and extremely caring. A few days after we received a very beautiful card with personal wishes and thoughts, hand written by each staff member. I have never experienced such a high level of love & care from a business. We love & highly recommend Access."

"On Tuesday at 2AM, my wife and I had to bring in Callie for an emergency visit after showing signs of being extremely unwell. The ACCESS staff immediately took her in for assessment on a stretcher. Unfortunately, we were given devastating news shortly after. We made the difficult decision to not prolong her suffering. The staff were kind, patient, and informative throughout the entire process. Nothing about that process was easy or happy, but I'm so grateful to have had a vet available at such a late (early?) hour. We were given an opportunity to say goodbye to Callie. If not for ACCESS, we would have woken up that morning to a dead dog who had suffered through the night. I cannot fully express how thankful I am for what they gave us. I want to mention a few things to contradict some of the 1-star reviews I've seen. Once we had made our difficult decision about Callie, the staff spoke with us about options for cremation and urns while we waited. I found nothing wrong, nor inappropriate with this. I would not have wanted to do it later. We picked up Callie's ashes today and the urn is lovely. It also came with a paw print and a little bit of Callie's fur. Regarding complaints of being gouged: we were asked for a $850 deposit when we arrived. I was told that anything that wasn't used would be refunded. I've been refunded $319.40, making the grand total for Callie's emergency assessment, stabilization, euthanasia, and cremation $530.60. If that's more than you can afford, I can understand. But I don't at all feel gouged for the attention and care Callie (and my wife and I) received. If you're unfortunate enough to also have to look at reviews at 2AM, I'm sorry. I hope this helps."