CVS

"The 1 star is for the pharmacy, the customer service in the pharmacy here is terrible. Every employee in the pharmacy that I have had to speak with never have a smile on their face and do not greet you when you arrive to the window to get your prescription. They only care to do their job and not have good customer service. The front of the store employees are great here; however, something needs to change in the pharmacy, seriously."

"Kevin went above and beyond and ran outside because I left my phone on the counter. Also love that they’re one of the only places open today for thanksgiving. Anyways, Kevin deserve a raise. Thank you again."

"Customer service has improved greatly at this location. Lately, there has been positive vibes at this location. The cashier boy was very kind and smiling too. One star off for charging the patient without informing not having the correct insurance information on file, or at least inform the patient that they couldn’t charge the insurance company for the medication. Also, they couldn’t do the price adjustment like they used to. I didn’t want to return the medication, just recharge the correct insurance for price adjustment. They couldn’t/won’t do that. In addition, the usual long pharmacy waiting. The pharmacy technicians are very hardworking. They are just short staffed sometimes. Hire more people if possible."

"So I love John up front, and this is the only reason for the second star, but the pharmacy has been very inappropriate in their refusal to follow the instructions of the prescriber and my insurance. They tried to limit me and came up with an elaborate excuse that the doctor needed to call the insurance because of the limitation… and authorizing me to receive more next month when I don’t need it. If they billed it wrong, then they should say that. Instead they are attempting to get me to pay out of pocket. That sounds like fraud. Especially if they go back and make an adjustment to the billing and are paid from the insurance after they receive my cash payment. I hope the FDA and the FBI investigates them because the math isn’t adding up."

"The manager John the one in the glasses and the pompous attitude refused to give me a cash return when they were out of gift cards. He said as a manager he literally didn't have the ability to do a cash return. When two weeks prior I did a $50 plus cash return on two items at this location. John literally lied to me saying that he didnt have the ability to do it as a manager. I know for a fact at this exact location can be done because it was done and given back and over $50 cash return on items I returned. So you can't push a return through in the system with manager approval for cash? Cuz we all know that managers can override the system and approve any transaction"