CVS Pharmacy,

2344 Immokalee Road, Naples, FL 34110

"We went in at 4:57 for a 5 PM Covid Shot appointment. Long line, understaffed, pharmacist overwhelmed. I think it's not her fault, just poor management/staffing. After waiting 40 minutes, we went across the street to Sam's Club, no appointment, and got our shots immediately. The contrast in quality of service was night and day. After 28 years as loyal CVS customers, we will regretfully transfer our business to Sam's. If this was the only time they failed, I'd let it pass, but unfortunately this has become the norm at this store. Very sad."

"May was Very helpful. Went above and beyond to ensure my blood pressure medicine was filled correctly, after it was sent in wrong by my new doctor. She fixed it then helped me with other questions. Apparently this location seems understaffed, and I observed some frustrated customers. This clearly not the fault of the pharmacist or the staff here. So be patient with them, and you will see they will take care of you."

"My prescription was “processing” for 15 hours Never using CVS for prescriptions again if I can help it. This particular CVS the employees were kind, but overall CVS is unwilling to pay to retain good tech’s and they are falling apart because of it."

"Worst pharmacy. They are slow, never have prescription ready on time, horrible customer service. I have been standing in line for over a half hour only to be told the script wasn't."

"Extremely rude and incompetent pharmacy manager, which propagates to further dysfunction of the entire pharmacy team and operation there. My co-pay for a particular medication was $300 when it should have been only $25 because of an insurance data-entry error on the pharmacy part. Switched over to Sam's Club's pharmacy across the street and now properly paying $25, but this CVS was a complete rip-off. When approached about their mistake by us, the consumer, and the medication manufacturer, they refused to take any action to correct it, and instead insulted personally. I can see the rest of the bad reviews are totally justified. Sam''s Club Pharmacy says they have people coming from that CVS all the time, transferring their prescription, because of the incompetence and the humiliation they have faced with at this CVS pharmacy location."