Bayside Pet Resort at Lakewood Ranch 15117 Garnet Trail, Lakewood Ranch, FL 34211

"Evertything was great except they do not follow directions when putting out food for our dogs. To much food is put out for them and then its wasted. We gave precise instructions which were not followed. This happens everytime we stay with them. Its a good thing we rent the suite with a camera."

"I’ve had a great experience at Bayside! My lab puppy comes three times a week while I’m at work and he loves it! He’s always excited to be there and never anxious to leave. He’s able to run and swim and get the exercise and socialization he needs to be happy. This much playtime makes him so much more calm and manageable the rest of the week. It took some adjusting for him, but the team worked with him and the staff to help him adjust and learn to be good in daycare. High energy, working breed dogs can be a bit challenging but they helped him learn the flow of group and how to interact well with the other dogs. Truman is a bayside boy!"

"Average at best for several reasons. The building and layout is the best part. Lots of space for the different sized dogs. The challenge we have is with the staff but not for the reasons you may assume. Everyone we have spoken with seems very nice. What we have noticed is they are short staffed and causes the nice people to be well overworked. As convenient as this place is for us, I don’t think we will take our dog back there much more. Maybe when there are able to bring on more staff, then yes."

"We trusted them with our sweet little Shih Tzu, and they neglected to feed him his food for 4 days!!! They misplaced his bag of stuff (blanket, food, chew bones). I don’t know how this is okay. We left to go to Disney World Tuesday morning and came back Friday afternoon. When we picked him up all of his food was still in the bag along with his dog treats to chew on. When we called, whoever was at the front desk said that they had “a computer error” and that his feeding instructions were not available. Can somebody tell me why they didn’t call us for four whole days? Our dog looked exhausted, and not himself. His front paws are rubbed raw, presumably from scratching at his kennel door. When we put some food in front of him at home, he devoured it. The woman said that they fed him other food, but that he didn’t eat a lot. He just sort of grazed. How do we even know that’s true? We were not able to figure out how to view him on the camera system at all. When we dropped him off in the morning for his personality test, they thought that he didn’t actually have a reservation. But then they found it. Also, I was told to fill out the 17 page survey online, which, by the way, asks, completely stupid questions. I was told to fill the survey out online and then also print it off on paper to bring it in because of a problem with their computer systems. Also, by the way, I emailed his shot records, but they couldn’t find it due to their “computer systems” so they asked me to bring in a printed copy. We had some misgivings about the place based on all of the apparent computer problems. I think the term “computer problem” for them is really just a euphemism for we are confused, incompetent, and completely disorganized. Our dog completely slipped through the cracks. I will never trust our dog with these morons again."

"They have a sign outside offering curbside pick up. My wife needs to drop the dogs off this week for daycare because I have to travel for work. She is 6 months pregnant and would not do curbside pick up. It’s fine if you don’t do it, but don’t have a sign out side saying you do. **** Update**** They will now provide curbside drop-off"