MY DME DOC,

977 Del Mar Drive, Lady Lake, FL 32159

"If you plan to get supplies from here. Don’t! They are horrible. Waited over a month and still no Dexcom. They don’t follow up. They ask for pre authorization. Wait wait wait. Call and they tell you to call your insurance company to get an authorization number. I did that and then they have to call to confirm. Why am I doing your job? Why don’t you do it and follow up with your patient. Horrible customer service!"

"I hope that whatever executives are in charge of my cme doc appreciate what a superior employee they have in Brian. When we first moved near the Spanish Springs Town Square in the heart of The Villages, Lady Lake Florida I learned that my cme doc was a headquarters for the Zinger EV power chair. Since that time Brian has been there all those years to keep my Zinger rolling.  He has always greeted me with friendliness, good will, confidence and competence.  Often going above and beyond the call of duty showing me that he really cared about my experience as an old, disabled, chronically pain ridden resident. Unless you have been struck with one of these constant intermittent pain conditions, it is almost impossible to appreciate how  radically it affects every nuance of your quality of life.  Often having the right equipment at the right time the right way makes all the difference in daily living itself. I have dealt with mobility shops who considered my circumstances just one more commercial transaction and nothing more.  If my situation was agonizing, that was just my problem, not theirs.  In fact there is one such establishment in about the same radius from my home as my cme doc.  They could not have cared less. Brian was recently promoted up and out of town.  Much to my loss,   Even then, when I looked him up and told him that the Zinger looked like it was on its last legs, Brian helped me make the decision to put my old friend out  to pasture and buy a new Zoomer [which would fit my needs much better].  He even husbanded me through to his old job replacement, Dennis, who equally turned out to extend himself, giving me extra thoughtful and considerate attention and treatment. If you are tortured with the ever present agony of aching bones and joints, knee and hip replacements, or whatever curses come inevitably to visit many of us with increased years....   I say, do yourself a favor and stop in at my cme doc.  It may not be possible to give you a magic cure, but at least they'll "fix you right up", and best of all, greet you with a warm, friendly and caring attitude."

"If I could give 0 stars I would. It has been 4 weeks since I have started the process to try and get my essential supplies for my health condition. I have left 4 voicemails with no call back. I have sent multiple emails with no response. I have confirmed with fax receipt and duplicate emails ensuring that they have the necessary materials to provide me my supplies. If I wasn’t forced to use this company by my insurance I would go anywhere else. This company treats my life and death critical medical supplies like it is nonessential and unimportant. What do I have to do to get my supplies?"

"Having used this company for several years for my Mom, I have seen some positive changes. Customer service provided by the office staff is very good. Our calls are handled timely and professionally. I have to give a BIG shout out to Conrad though. He is extremely personable and helpful in every way. Delivers my Mom's oxygen timely and goes above and beyond to help us out. He always asks for my Mom by name and that is very much appreciated. I'm very happy that Conrad is on our case!"

"Judy Byrd I am writing to let you know how extremely pleased my husband and I are with your service. We called your business in The Villages Spanish Springs a few days ago when we discovered my husband was in need of oxygen ASAP. Your company was so understanding, compassionate & very accommodating. I spoke to a very nice man named Brian & he was able to bring the oxygen concentrator to our home the same day we called! He explained how everything worked & was very helpful, warm & friendly. Brian is a great representative for My DME Doc and a great asset to your company. He provided top notch customer service! We will highly recommend My DME Doc because he made our experience great! Thank you very much!"