Banfield Pet Hospital 3077 Daniels Road, Winter Garden, FL 34787

"The service provided can feel rushed and not personal due to the volume of pets seen daily. Not worth the savings, only worth it if you have no other options. Also, worth mentioning that they make cancelling very inconvenient through a multi step process that has to be done by phone during work hours."

"Horrible customer service on my only visit. Will never take another pet there. It seems that you're interrupting their oh so precious time! Never again!! Winter Garden Animal Hospital is so much better - more comforting, they empathize so much more with you and treat you and especially your pet so much better!"

"Front Desk attendant is very rude and unprofessional. Asked for a manager and she pretty much ignored me And raised her vouce. Also tried to speak with the Vet and was informed that we can’t talk to them. I have their plan for 4 years and Don’t recommend!!! Go somewhere else because they clearly don’t care about you."

"We brought our sweet baby here because she was having bladder problems and was told our appointment time was 8:15 AM. Upon arrival we’re told they can’t give any pricing due to their system being down, ok that’s fine, stuff happens. As well as being unable to tell us when we can pick her up/ when she will be seen. We call back at 10:30 to get an update and get told our dog still has yet to be seen and still weren’t given any pricing. Why on earth would they have our dog sitting in the back in a cage with all the other dogs barking? We could have just brought her another time if they would’ve been upfront about the appointment time. I do not recommend."

"I quite possibly do not think that I’ve had a better vet experience than Banfield Pet Hospital in Winter Garden. To start off, the vet tech (I’m so mad I cannot remember her name right now, but I’ll be sure to update when I do) was so kind. I enrolled in the OWP plan and today was my first appointment, and the vet tech explained everything to me and even listened to all of the concerns I had with my cat, and ensured me that she was happy to answer any questions when I apologized for having so many. She alone made me feel like I was making the right choice in taking my cat here. Then, the process is so easy. They explain right there everything they are going to do, and I was able to drop my cat off and head home to get some other things done. Once my cat was ready, the same vet tech called and explained everything in full detail, as well as future plans. When I came to pick up my cat, I got to speak to the vet, Eileen Shaw, and I am not kidding, I have not spoken to a kinder doctor in any variation, for pet or human. She was SO detailed in what she was telling me as far as the test results for my pet. Additionally, she took the time to answer all of my questions and I even apologized because naturally I just have a lot of questions and I knew they were so busy, but I felt so ensured that she was happy to answer anything and everything, even going as far as writing down a food schedule for my cat, including my cat’s goal weight and amount of calories she needs per day. I am so thankful for all of the staff because everyone I encountered was kind and caring. Even while I was in the room waiting for my cat, I heard Dr. Shaw talking to my cat and was being so sweet to her. I loved this experience and am hoping every experience is like this because I do not want to take my cat to another vet due to the way these staff members were so kind, caring, and informative. Thank you all for absolutely everything! Ari thanks you all as well!"