Pet Lodge & Spa 10837 U.S. 441 Next to Home Depot, Leesburg, FL 34788

"We booked a reservation and left a $20 deposit. After taking our dog to the vet for a physical, he recommended, due to her age and medical conditon, she should not be boarded in a multi dog environment as there is an unknown respirtory virus of unknown origin running through the area. With more than three weeks before her boarding appointment, I tried to cancel, with a letter fromthe vet, stating those facts. Not like it was a day or two before the boarding was to take palce. I was told that it was a cancellation and my deposit would not be refunded. We have been boarding her there since they opened and have even recommended them. This is a terrible business practice, not to mention how rude these folks are on the phone. Due to their attitudes, it is very suspect how they might be treating the animals in their care. I WILL be in touch with the Attoney Generals office as they cannot charge for SERVICES not rendered Think twice, folks, about using this place. UPDATE : I just received a call from the owner. He wants to meet with me. I have set an appointment to meet him. CONTINUED. UPDATE 2: UPDATE : The owner contacted me and invited me to coffee. What a wonderful man. He addressed my customer service concerns and I left the meeting comfortable that he is genuinly trying to provide a great environment for the pets and friendly atmosphere for humans. I will try them in the future knowing that he truly cares about customer service and care of our furry family members. He offered to refund my deposit, which I declined. Thank you, David. Best of luck growing your business and developing quality employees."

"Pet Lodge and Spa is a solid, safe place to take your pup for day or overnight care. The team is helpful, dog-loving, patient, and responsive. I will take my pup there again. What I liked was that they seemed very conscientious of placing my dog in the right play group and keeping the play groups a safe size. I watched my dog on the camera play and interact in a play room with other dogs his size and temperament. I would strongly encourage the team to ensure cameras are working, install them in all play areas, and find some outdoor space for the fur babies to play. Urine accidents in the play areas could be cleaned up a little quicker. It’s probably a good idea to have your pet bathed before pick up if you are overnighting them. My one year old playful Aussie mix needed a deep cleaning after being there 4 days when I was out of town. Thank you Pet Lodge and Spa for being here for our leesburg fur babies!"

"I had called a couple from weeks ago to make arrangements to Day Care for my dog. They said that it would be confirmed by email...didn't happen. This last week I got a message by voice confirmation of the appointment but part of it was not clear. Get there today and learn that they did not plan on day care and instead had her schedule for boarding. No day care for anyone today."

"I would like to recommend Pet Lodge and Spa to anyone looking for a pet friendly atmosphere to leave your fur babies. Stephanie was helpful to me. We have left our dogs there many times. Lisa Paquin 04-02-23"

"After doing much research, we've decided that the best place to leave our sweet girl Mia Grace is Pet Lodge and Spa. We read reviews after reviews on many places. We compared prices, but more than that we were looking for quality of care given, interactions given to fur friends, compassion for us fur parents that are struggling with leaving our fur child and accommodations available for fur child, service needed flexibility and convenience. Pet Lodge and Spa exceeded the expectation in each area. We scheduled a tour in November, and Stephanie was so tentative with us and our Mia Grace. She answered all questions and helped rid me of guilt that I was feeling for having to board Mia Grace. Then on playdate day, she was helpful in checking Mia Grace in and reassuring us that she would be fine. Mia did great. We have now scheduled a several day stay for Mia Grace while we travel for the holidays. As guilty as I feel for leaving Mia during the holidays and for such an extended amount of time. I know she is in great care. Also, Stephanie has gone above and beyond in reassuring me plus reminding me that Mia Grace is only a webcam away, with phone access for any concerns I may have. I can't speak highly enough of how wonderful the staff and facility is for your precious fur family members... and for your fur momma hearts! A. Parks"