PetSmart 10401 U.S. 441, Leesburg, FL 34788

"Terrible, Terrible service! I took my 6 year old, 10 lb, Havanese mix to the groomer. Dropped him off at 11:30 for his appointment and got a call at 3pm not saying he was ready but that they were unable to groom him. The groomer (Allen) informed me that my pet was moving around to much and jumping. Not being aggressive but just moving. My dog has been groomed here for the past year and he has NEVER had an issue before. He is a very calm dog. When I checked him in at 11:30 there were at least 5 others in line with the same appointment time. So I am assuming they were busy. But if you cannot take the time that is needed with each dog why are you in this field? I am very disappointed to say the least and would rather drive the 30 minutes to the villages PetSmart than to ever trust my pet in the hands of these so-called groomers. On top of this they charged me 38 dollars for “just the bath” instead of the 51 dollars it would have been for bath and full groomer. This is pure comedy!"

"We had a 1:30 appointment and was told we could pick her up at 5 ok we arrived at 5:15 she was not ready ok we overlooked that(it can happen) we were met outside the Salon door and was handed the bill and told to go pay the bill…..we didn’t think to much about that ,but hindsight now, we should had. When we took her in we showed them a picture of how we wanted her clipped and verified the length of the fur etc. showed them one more time how we wanted her clipped ( In depth ) when we were finally allowed in the grooming salon we were totally in shock …… they shaved her almost down to the skin her face was as well and Is very uneven , she has cuts and burns in 6 places on her body she is cowering when we raise our hand to pet her she laying around whimpering acting scared to death and hiding. it’s very obvious that they mistreated her. she is the sweetest dog. She’s never done that she won’t eat. She’s not even barking at other dogs like she usually does. Veterinarian believes that she was mistreated also. Not only is our girl a rescue herself, but she is also my veteran husband’s certified emotional support companion. Whatever happened to our baby girl has traumatized her and my husband as well! First picture is what we asked for second is what we got. I would not recommend but had to mark at least one star to post"

"Clean store with a plentiful supply of goods. The staff were very friendly and able and willing to help. There was a large line waiting to check out when we arrived but they handed it quickly. They had a team n doing adoption just outside the store with some really cute pups. They also do a very good job with collecting proceeds for the local shelters."

"I will NEVER return to this location or any location to have my dogs groomed. I took both of my dogs to this location for a bath & full haircut @ 12:30 pm & received a phone call @ 4:30 pm to tell me my dogs were ready for pickup. Upon my arrival, I see that only one dog has been groomed and the other one was not. I was explained that my dog was 'aggressive' & that he bit the groomer while she attempted to groom him. I have NEVER, NEVER received this type of feedback from any of the Petsmart groomers, EVER. He's been going there for over 2 years. I find it quite troubling that I wasn't informed of this until I arrived . By the way, they close at 5 & I have a suspicion that b/c it was closing time, Katie ( & the rest of her staff) chose NOT to groom him. I'm livid. Katie could have easily picked up the phone well before 4:30 & explained the situation. So, I call B.S. all the way around. I am beyond upset that they were so focused on cleaning and leaving that my dog was mistreated & not groomed. BTW, my 'aggressive' dogs are pictured below."

"If you love your animal , please do not bring to this location for grooming services. I asked for one simple thing , to trim my yorkis face and underneath his stomach area. His private area was cut toooo short to the point where he now has a wound. He has been very irritated and cannot stay still. Thanks to the horrible job that was done today. Please train your employees. This is unacceptable."