Auntie Anne's 409 Brandon Town Center Drive, Brandon, FL 33511

"For some reason this exact location at the mall never has anything at 5pm, as if they are already closed. 3 employees standing around doing absolutely nothing, while there is a line a mile lokg at the other location. Common sense would tell them more pretzels=more profits. No excuses when there are 3 ladies just standing around doing zero"

"The girls that worked today were so nice but they looked so over worked and tired. Idk if this is a staffing problem or what but if it is...get them some help! I've worked in customer service and food industry for 8+ years and I know an over worked employee when I see one. Stressed, tired, exhausted. I get that u have a buinsess to run but be the better employer and treat ur staff right. Don't leave them out to dry. They're the reason u have a company and a paycheck coming in. Treat them with respect and integrity, and they'll take care of u."

"I always go here on my lunch break. Today around 7:40pm I went to get some pretzels (without knowing they closed at 6) and I walked up, and the staff just stared at me, I asked if I could place an order, and then the heavier set African American woman , didn't get name, with curly hair and a white hat, was extremely rude , and told me they were closed with a horrible attitude. I said I'm sorry and didn't realize that. , and she mumbled something under her breath as I walked away. Not happy"

"I came here for my T-Mobile Tuesday deal and waited 20+ minutes for one pretzel. I purchased my items and the cashier failed to inform me that there were no pretzels made and that I would be waiting for one to be cooked. It wasn’t until 15 minutes in I spoke up and asked why I hadn’t received my order yet that someone told me they are just being made. Poor customer service because there was no apology for my wait or any sign of genuine accountability to fix the issue. I will never come back to this location."

"Today I was with my mom and my aunt. The employee that was giving us our pretzels and drinks was really rude. My aunt has the app and when she asked the employee to scan the QR code, she gave my aunt a dirty look, but still scanned it. Then, my aunt had also ordered a soda. We continuously had to remind her to give my aunt her soda. My mom had asked for a Sweet Almond pretzel, the employee gave her a dirty look as well. She made the pretzel for my mom and it was strangely salty. She had also ordered a frozen strawberry lemonade and normal frozen lemonade, again we continuously had to remind her what types of lemonade they were and that she still needed to give us our lemonades. She was giving us lots of attitudes. There was also a lady who wanted a medium cup of cinnamon bites but there were only large cups of cinnamon bites, can't you take one large cup of the cinnamon bites and put them in the medium-sized cup? The employee forgot to scan the QR code on the woman's phone and also forgot to give her the receipt. The employee apparently also gave a person an extremely bent cup, which made the drink spill on her son. The woman had asked for another cup, and guess what the employee did? She gave another dirty look and took forever to give the woman another cup. This attitude problem needs to be fixed"