Compass Health Systems

"This is by far THE WORST Doctors office I have been to. 3 scheduled doctors appointments for my son, he is autism and needed his medication. All 3 times the doctor did not even call us. The worse is the supervisor never called us back to address out concerns. STAY THIS A DUMP!!!!you deserve a Zero!!!!!"

"if i could give it a 0 i would. they never follow appointment times. average waiting time on phone is 30-1 hour. never has getting your meds been made more difficult & stress inducing than ever before. they transfer you to unneeded departments while confirming an appointment. god forbid you’re not on your phone all day of your appointment or else it’ll get cancelled and you’ll run out of med sand they’ll just blame you despite their call being hours before my appointment time. don’t not recommend. don’t not like. this business takes the psych field back 15 years."

"COVID isn't the reason I can't see MY psychiatrist in person. Once Dr Segal cared @ his reputation. Now it's profit before patients. I'd like to find a practice that is reliable"

"Absolute DISASTER of a company. I’ve been with them before the pandemic and reaching them has NEVER gotten better. Didn’t see my therapist for a while, called to try to set up appointments, and they never called me back. I’ve been calling everyday for the last 10 days and they still haven’t gotten back to me, even when I asked to see a supervisor. For someone with adhd, setting up appointments or anything else with them is an absolute NIGHTMARE. For a company that claims to care about mental health, they sure don’t show it in their responsiveness with their patients."

"I made an appointment for my child last week Thurs with a doctor Michelle Desouza via telemedicine. It was 30 minutes past the appointment time and I called to inquire if the appointment was still going to happen. I was told by the answering service that the doctor was running a couple of hours behind and that the appointment was still going to happen and for us to answer any calls from numbers that we don't recognize because it would be the doctor. We waited and there was no call from the doctor or the office to say that the appointment was cancelled on their end and for us to reschedule at the very least because we understand things happen. We did not get any call, it was like the appointment didn't even happen. I called the next day which was Fri to again inquire about what happened with the appointment and no answer was provided. It was like the appointment never existed and that is very unprofessional and unkind. We are working parents and had to make adjustments in our schedule and for them not to even call the next day to say anything at that point was disrespectful. I asked to speak with a supervisor and I was told Anna would call me back within 24- 48 hours and guess what? I am at the 72 hour window with no call back from this so called imaginary supervisor after calling for the 3rd day since the dropped appointment. I took the time to write this long review of the poor service from the doctor and the so call supervisor. The message I am getting here is my kid and his needs are not important. He is very important and worth the time and care from the right doctor. I will say everyone that has answered the phones at compass health have been pleasant and helpful- they I can say are doing their jobs. I will never ever recommend this facility to anyone. I see now why the review is 2.8. That should have been my first clue, shame on me for looking past those low ratings."