River Region Human Services

"I came here voluntarily. Do not come here unless you're forced. The reception staff are rude and won't even answer the phone most of the time, and the psychiatrists have racist Facebook profiles. I was treated like a criminal at intake. I repeat DO NOT COME HERE VOLUNTARILY."

"They will consultant you with an attitude. I had to reread what they offer, everyone I spoke with had a demeanor of " I'm here for a check ". No client ; especially the field they cater to, should feel that way. Thank God, He took the wheel cause faith in their hands will be a disappointment. Don't want to speak about the counselors, whew chile. Attitude was nasty and we didn't even meet smh Hopefully this is just my opinion but I write this experience as a 1.5 out of 10."

"Please do everything you can to make sure your loved one does not attend this facility. This is the most disheveled organization, not just rehab or medical facility, that I have ever had the displeasure of coming across. No one knows what anyone needs to do. Their favorite thing is to kick the can down the road to the next person or day, and even then nothing gets done. They will make it impossible to contact anyone with any knowledge of their processes. It is inhumane that this facility is still open and I hope the city of Jacksonville rethinks any commitment they have with the River Regions chain of companies. I will be contacting every relevant person Jacksonville that will entertain a conversation and make sure they know that this organization is as unprofessional and unsophisticated as a business/service can be."

"Im 25 weeks Pregnant and was denied dosage said I got in the clinic too late but there was still two people AFTER me in line they dosed , thankfully switching clinics . They make up rules as they go , to make you wrong. They pick and choose who are their favorites , and bend the rules for those certain people . You go here for help and they make you want to just go to the drug man's house instead . In all honesty. Their response is " Oh you can go one day without it" . You can tell they have never been addicted to any kind of drug before !!!!!!!"

"It is impossible to get a hold of anyone at this facility, and my voice messages are rarely returned. The young lady who is charge of my case is extremely unprofessional and very difficult to communicate with. 2 times I showed for my appointment- the first time, the lady I was scheduled to meet with wasn't present and they told me I would have to reschedule (would have been nice to know before making the drive there). Showed for an appointment weeks later and the entire facility was closed, again no notification to reschedule my appointment. They do not care about their patients. If you're able to choose elsewhere, I would."