BayCare Behavioral Health- King Helie Adult Treatment Center

"This place was HORRIBLE. Don’t go here! I have had multiple encounters with this place. The most previous was my visit with a new “psychiatrist” (a therapist that could prescribe meds). I went into the visit and voiced my concerns. His heavy accent wasn’t the problem. The guy was completely rude, talked over me, insulted me, and did not listen. I have been seeking treatment for years, and am clinically diagnosed with bipolar. The therapist was asking how I knew I had bipolar, questioning my diagnosis, and proceeded to list stereotypical symptoms. He told me to stop taking all of my medications, and/or tried to significantly decrease the doses. Not only was that unjustified, but it was also very dangerous and not professional. I was having issues with anxiety and needed to change my medication. I listed medications that I have previously taken and that did not work for me. He prescribed me one of those medications. I later on received a bill for a whopping $400 for the visit. I gave them my insurance at check in… not only that, but I was a previous patient with the same insurance. They did not charge the insurance that I provided; it wasn’t even ran through. Incompetent!! I sent a VERY angry email. Their care should’ve been free because it was so horrible. I was also in a psych hold. The only thing we got to do all day was watch tv. We didn’t even have control of the tv. We all sat in the room and talked; there was nothing else to do. No board games, no social groups, and NO THERAPY! Not even therapy groups!! Occasionally AA. What good is this place?! I went into see the psychiatrist. She began to talk about my personal life, then gave me a new diagnosis. Again, I have bipolar. She did not listen, and she was very rude. I began to have a psychotic episode and she came out of her office yelling, “If you don’t quit you’ll never get out of here”. Absolutely disgusting. Completely unprofessional. If this was government ran and not a capitalistic business, this place would’ve been shut down a long time ago. The employees are careless and the nursing staff is rude. You’ll just sit and rot in this place - the only thing that for me through those 5 horrible days were the 3 meals a day, which were reheated and premade since the building has no kitchen. You can leave multiple voicemails and they will never respond to you. Call the office and they won’t answer. I would call multiple times in the day and no one would ever pick up the phone. I had an appointment with my therapist one day that the front desk made. The therapist didn’t show up that day; Apparently, the therapist’s and the front desk’s computer systems weren’t linked, so she was not scheduled. The therapist didn’t make a follow up with me. Why would a therapist be in a building but now follow the company’s system? Doesn’t make any sense to me."

"I cannot express how thankful I am for this place, and the doctors and staff working there. The ladies that Genoa pharmacy are amazing as well. I cannot express how much I love Dr Chris! His smile just brightens up your whole day, and you can really tell that he cares about every patient. I've been here for almost 2 years and I am absolutely thankful for each and every person here!! I'm not sure why they don't have five stars but I give them 10 Stars."

"I’ve never had such terrible experiences with professionals before. The only person worth seeing there is my therapist. Trinawa is AMAZING! Otherwise, i was misdiagnosed not listened too, my concerns were not valid. I was treated poorly multiple times after expressing my concerns with treatment. And then i was called by higher up telling me “we don’t do what you’re asking here” when they very much do. My sister gets the care I’m requesting at this exact facility. And I was told “we don’t typically change providers here, you can seek care elsewhere” instead of trying to solve why i was misdiagnosed, and then treated unfairly when i questioned such diagnosis. Disgusting."