Pet Supplies Plus University

"Not good. I made an appointment for grooming at 1 o’clock on Wednesday. It was confirmed by pet supplies plus. I showed up and I was told that the groomer wasn’t there she was in Another store, location and I have not been notified that. I made an appointment for today and I showed up the groomer was at the lunch When she got back, I went over everything with her and told her that I had a later appointment I would like to make and if she can complete the grooming in an hour, I would give her an additional big tip. She said she would try. . I waited and had not heard back that she was through grooming my dog, two hours and 50 minutes later. Was told that she would be grooming my dog shortly that she was working on other dogs which meant it would likely be at least another hour and a half. ..,, they tried to tell me that this was a normal wait time which I knew it wasn’t because I had had my dog groom there five or six times, and the number took more than two hours each time from start to finish. So I went and got my dog and will never go back there again. I was your regular customer there and tip the groomer very well but the level of disrespect they show for customers is not acceptable."

"Great place to shop for your pet supplies. Good selection and inventory, friendly & helpful staff, and money-saving promos. Excellent experience!"

"Fred and crew make my shopping easy and they always steer me right. Friendly, knowledgeable and always there before you need them."

"Brandi is an awesome groomer. She goes above and beyond. I caught her singing to my apprehensive puppy! And the store manager Riannan (sorry if I brutalized the spelling)…has been amazing with her helpful suggestions for my Wesley. Thank you ladies! I really appreciate you both!!"

"Best freaking place for Pet Supplies in town. Great pit stop for fostering supplies. Sales staff are always friendly and attentive, they have a great set of standards there. Store is clean. Animals visiting are happy and perky. LOVED the Black Friday sale. About the same price on most things than any grocery store, but a whole lot more selection and you get a way better experience. On top of that, it's a privately owned small company, so it's way better than sending more money to the Waltons or Davis Family. These folks will actually spend their money in town, so supporting them is supporting Jacksonville for Jacksonville."