PetSmart 10261 River Marsh Drive, Jacksonville, FL 32246

"Special things to Sandy and David for all of my puppy needs. However, I do have a special message for corporate if they read these reviews as well. The next time I stand in your store and I hear what sounds like a freight train or a semi truck coming to hit me from out the corner of the store because you have a curbside pick up on a tablet device is the day when I say entitlement has gone a little bit too far and there are much more effective ways of letting your staff know that a curbside pick up has arrived. You can use LED lights you can use a less obnoxious sound that doesn’t go off every two minutes to alert the staff and everyone in the store that someone is there to pick something up. I don’t know if you recently hired someone in the GenZ generation, but you need to fire that clown and bring somebody else who knows how to appropriately let the staff know when customers have arrived, rather than scaring the hell out of half of them in the line thinking of freight train is about to come through the front door and run over the little puppy"

"The grooming department is not organized. Some changes are needed. They inform 3 hours wait for a simple bath, even if no other dogs are scheduled. Disappointing"

"I got a new puppy and where else to go for all your puppy needs.. Max was my cashier, extremely helpful, extremely patient, and covered guest hospitality to a tee. Very please with the experience and my new puppy, Buddy, and I will be back soon.."

"Melissa the dog groomer did not give my Shih Poo a good full haircut. She did not get it close cut like I asked and left areas very un even. I don’t like that they wash then do the haircut I specifically asked them to cut then wash! When they wash first they get right back dirty with the nasty tables with other dog hair and then after waiting 4hours they put my pup on the nasty floor with all the dog hair on it and my puppy got picked up by me with so much extra other dog hair all over me! I had to throw my shirt in the trash and rewashed bath my puppy when I got home. She also was rough and mean to my pup when grooming her and I didn’t like the service we received at all!"

"Groomer Adriana is really bad at her work and her attitude! Look her work. I picked up my dog like this. A Yorkie!"