7-Eleven

"BAD Service. I am writing this review on 09/20/2023 at 2:42pm. I walked into this 7-Eleven, today, a few minutes before 2:00pm. When I entered the store, I got there during a “shift change,” and apparently, during a shift change, the pumps are closed. If someone reading this has ever worked at a gas station then maybe you can advise me if this standard operating procedure, whether it is or whether it isn’t, I would have waited patiently to be attended as the shifts were “changed” if the following hadn’t occurred. The problem is that as people entered the store, no one was greeted by the attendants, the attendants didn’t even look up to acknowledge that people were waiting (they were busy counting money so I can understand that ). When people started to complain or ask, what was the hold (which is natural because no one advised us what was going on) that’s when we were told “We are changing shifts” and they went back to work. At no moment did anyone say “Give us a moment we will be with you in a second.”, “Sorry for the wait”…etc. On the contrary, as the crowd got restless with the attendants' indifference and disregard of our presence, things turned from indifferent to rude. The attendant who was leaving the shift was talking out loud, so we all could hear: “Every day is the same thing, we change shifts at this time.”, (this statement was said with an attitude) one customer started complaining loudly, and they just kept repeating the same thing out loud (with an attitude) so we all could hear: “Every day is the same thing, we change shifts at this time.” Why not just address everyone and say please give us a few minutes, they didn’t say it in the beginning, the middle, or the end. It was as if they were in the store alone and no one was waiting. It was as if they didn’t know what the problem was because every day this is what happened around 2:00 PM and we were just supposed to understand why they were ignoring us. It was as if we were in the wrong for at least wondering why no one even acknowledged us. I have a comment to the attendant who kept saying, “Every day is the same thing, we change shifts at this time.” Every day you don’t have the same people walking into the store. So then every day you are going to have to tell someone new to please give you a moment as you change shifts. I understand that you can’t attend to anyone during a shift change, I get it, that’s perfectly understandable, what is not understandable is to ignore a group of customers that are literally standing in front of you, then get mad when one of them happens to call you out on the fact that we are all standing there and no one who is working on the other side of the counter is saying anything. The other attendant who was also attitude-stricken, got behind the register to start her shift and I was next in line. I asked her to put $25 on pump #8, I handed her a $100 bill, and she said I couldn’t put gas because she just started her shift and she only had $30 in the register. I asked her if there was anything she could do because I was literally on E (empty) and I was about to run out of gas. She said “No”. I walked away and said “Of, course you don’t care,” and she said, “I sure don’t care.” My comment to her is this: I understand that you only had $30 dollars in change to start your shift but you were rude and you know it. Maybe there was nothing you could do, (or maybe there was) there is no way of me knowing, the only thing I am fully aware of was your attitude and your disregard for customer service. To the manager: If shifts change every day at the same time, put a sign up, and let people know that the pumps and the register will be closed from a certain time to a certain time. Make it easier on your staff. Train your staff on how to deal with these types of situations."

"Update on 9/13/23 Tell your employees to answer the phone and stop locking the store for no reason. You all really let this location go to hell. Some girl lied about y’all being closed at 3:11am on October 17, 2022 She was outside in her 7-11 shirt talking to her boyfriend instead. Lol. I hate this location. Here again at 2am on June 26, 2023. 3 employees in the store but the door is locked at a 24 hour location. Crazy."

"I wasn’t able to get the any gasoline or any of the products that the Uber customer I was picking an order up for asked because when I tried to pick up the order I was standing outside for 15 mins. With the doors to the 7-11 locked and 5 other customers with me waiting outside , she then proceeded to come to the door and say “You all can stand outside all you want I’m not unlocking the door I don’t feel good and I’m the only person working tonight” …. I’m sorry and completely understand that you didn’t feel well, however if you job is to be a gas station attendant, and you choose to come into work, you should do your job. And if you really can’t do your job, at least have the proper manners when speaking to customers and not be so rude and disrespectful."

"Went in there today and the black older woman at the register was very rude with me. Her underwear was way out as well like she wants it to be seen which I thought was really gross. Usually the older women that work there tend to be very nasty every time I go there. But she had no reason to get hostile with me when I am literally trying to buy my things and leave. Will not ever be coming back until the franchise prioritized the comfort over the customers over these so called employees they have there. It was truly the most appalling service I have ever received. I didn't even get her name but whoever works morning shift on Thursday that fits the description I gave doesn't need to be there anymore."