West Marine

"I stopped by to look for a blanket my friend had bought and I wanted one. Unfortunately the sale on the blanket was not still going on, but the cashier gave me a discount anyways. Great store and friendly staff !"

"Gr8 customer svc, helpful 2 clients, & always cheerful 4 a gr8 shopping or experience with what u need. I'm proud 2 b a Happy Woman who cares about all who comes in2 W. Marine"

"Bought new Yeti Tundra 45 Saturday and when placed in boat same day realized it did not have a drain plug. Called west marine before they closed and was told “ I should have checked it for the plug before I bought it” and they would have to review the “footage” because they had no proof it wasn’t there when I bought. Even went so far as to say “I’m not calling you a liar”. Seriously? Is that a normal requirement when purchasing any item to make sure every part is there? Especially a Yeti from a reputable retailer? Why would I purchase a 300 dollar yeti and intentionally make up missing a 10 dollar part. I supposedly was speaking to the manager Nathan and he finally said come back in and “most likely” he would give me a plug. So drive back 20 miles (on vacation no less) to MAYBE be given a plug that should have been part of the cooler to begin with? Honestly I think Yeti would cringe at this lack of support for their product. Nathan never entertained an ounce of customer service and was defensive and accusatory from the second i explained the unfortunate situation instead of trying to rectify it. West Marine has always been easy to work with so clearly this is a store manager issue but will also be writing yeti"

"We are leaving the store and was the worst experience ever. We asked for assistance because no one offer it, the guy comes and gets the chair we want down,he says he can call another store to see if they have another one, he leaves and complete forget about usm I make the line to pay, there was a lady as teh cashier, I explained what happened and she says he git caught up, ao I ask for her to call the store, and she pretends we wait longer because she says she has other things to do...then she pretends to call and says noone answer.... She was racist and rude, we are latin amd she treated us comoletely different than the white customers. If you are going to work in customer service you need to provide the same service to everyone if you are not capable of it, then do not work with the public. West marine should invest in better training their employees."

"This is the store to visit for any last minute vacation purchases! I made three trips in one week (we had some boat issues) and the manager, Marissa, and her associate, Capt. Ann, made every trip very pleasant. Thank you both for all of your help!"