Petco

"Purchased cat food, litter, etc. Young woman at register placed the heavy litter in my shopping cart so I didn’t need to. Just appreciated much courtesy shown to me. Made my shopping trip so much easier. I am 73."

"After having issues with fish I got from PetSmart I came to Petco to find out how to save the rest of my fish in my aquarium. I was greeted by Maddy she was very informative and extremely helpful . She showed me exactly what I needed to save my fish . She was a lifesaver (literally) . She was very knowledgeable about many different types of fish .. after my tank was safe and ready to add more fish I returned to this same store just so that I could have Maddy help me to make sure I made the right choice as to what fish to add to my aquarium. All of my fish are happy and healthy. Thank you Maddy for your help. I truly do appreciate your help. I will definitely be a repeat customer because of how helpful you were.."

"Would give zero stars if I could. Worst customer service ever. Groomers kept dog for over 4.5 hours. When my dad dropped off his dog he was told it would take 3-4 hours. My dad Went to see if dog was ready after 3.5 hours and was told he was bathed and not clipped. Spoke with Megan who was rude, did not try to de-escalate situation and said if he wanted him done faster he should have paid for VIP service. Dad left and we waited for text that came an hour later. Went to pick up the dog and no one was there to great us. Stood there for another 5 min when cashier said she had our ticket and once we paid she would get the dog. I asked to speak with manager because she tried to explain that grooming takes 3-4 hours. I said I understand but it’s been 4.5 hours almost 5. I have used Petco for several grooming for my own dog and dad had as well. Never had to wait this long before. I don’t understand how you can tell me that if I pay extra the job takes 1.5 hours but if you pay regular fee it’s 2-3 times that?We paid she got the dog and said that the dog was no longer welcome to be groomed there which was fine because after this episode would not be back anyway. Cashier stated that dog had to be bathed 3 times which is why it took so long. Maybe if he wasn’t left in the cage for hours he wouldn’t need to be bathed repeatedly. This was not the fault of the cashier who repeatedly apologized for the situation.After we got dog home you could see he was clipped a couple of times and cut was rushed and done poorly. Clearly did not care for dog in a manner that I or my dad would want his fur baby treated. Very disappointed and will not bring my dog there either to be groomed anymore."

"GREAT Service and SUCH great care!!! Took my little princess in to be groomed after it being the only place in the area with an appointment available this weekend. Met Crystal in the morning at the front and dropped off my little Phoebe who has had terrible issues with her eyes from tears since we adopted her. We've taken her to a couple different groomers but this was our best so far, and with their new subscription based dog services I honestly don't think we will be taking our girls anywhere else! Crystal did a FANTASTIC job!!! Phoebe looked so amazingly cute and perfect, exactly the cut that I had asked for too! Definitely, definitely ask for Crystal!"