Pet Supermarket

"Good for dog and cat food, and basic pet supplies, not so good for actual animals. When we started our aquarium, we got some of our fish from here, and all of them died within a couple months. In comparison, the same kinds of fish we got from a dedicated aquarium store are alive and thriving at 6+ months. This is not at all a mark on the employees, this is a corporate thing! The staff here love animals, and have little to no control over what animals they receive, but do their best to take care of them. Occasionally you’ll find someone who’s got a particular specialty and can give some really good advice. However, they’re chronically understaffed, and have a high turnover rate, there’s little to no specialty training on how to care for anything other than dogs and cats, and a lot of their information on that is coming from Brand reps who are pushing them to sell their products. Get info from your vet on what food is right for your pet, and then come buy it here for a good price. If you’re just starting out with a new pet, get startup supplies here, but if you really want to make sure your birds, reptiles, or fish are getting the best care, go to a specialty local store instead of a big box chain."

"We have spent well over a thousand dollars trying to cure an issue that all started with fish from this store. We have 4 well cycled planted aquariums. Zero ammonia Zero nitrite, nitrate of 25-30. Ph of 7.6. Kh of 80 GH 75. I could go on with my parameters. Anyhow our tanks had zero issues until we brought home fish from this store. We have had ich in two tanks now. Both started after the addition of their fish. Hundred of dollars in dead fish, water, and treatment. Not to mention the heartbreak of our children. I should have known when I saw dead fish in their tanks. Their branch in Englewood confirmed that this store knows they have ich and doesn't tell customers. Don't be fooled by their response. They do nothing to make right."

"Recently, I tried to return cans of cat food. I had put my sick cat to sleep the week before. The male cashier said I needed a receipt, which I no longer had. He refused to give me cash. He would only offer store credit. I explained that I had no use to purchase anything if I lost my only pet. He did not care or offer any sympathy. This store has poor customer service."

"so today I couldn’t help myself and buy a beta fish. Because it looks like it was on his last limb. I don’t know who’s doing this, but this is disgusting. They have absolutely no water they are suffocating. It’s disgusting."