Petco

"I’ve taken my dog to the Petco groomer twice. He is a 5 month old Toy Poodle and he is very friendly and gets excited when he meets people. The first time they explained that they would be doing a puppy cut just to see how he’d react to the clippers and all that. When I picked him up you could tell they trimmed his nails and cleaned his eyes but that was it. They said that he was great and that next time he could get a full haircut. I was charged around $55. So I took him a couple weeks later for the full haircut and from the moment I checked in the employee that checked us in was putting every excuse to not give him a full haircut. It looked like they didn’t want to do it. First it was that they needed vaccination proof, we gave it to them, then they said that they weren’t sure how he’d react to everything so I told them it wasn’t his first time there and that they had told me he was ready for a full haircut. They kept saying that they had to see first. I showed them photos of the haircut I wanted which was just really short hair all around. They even brought the clippers and I showed them how much I wanted them to cut. So we left and when we picked him up they said that he was a difficult puppy and that they had to hold him between two people so they did the best they could. My dog literally looked so choppy, it looked like a kid cut his hair. They didn’t clean his paws, didn’t clean his ears and got an ear infection, didn’t even cut his hair around his ears, and didn’t cut his hair around his butt area/ anal gland expression. On top of that they charged me $67 and ASKED for tips. I am never going back there. They stole my money."

"I can’t say enough about the wonderful experience we had with the grooming staff. From the young man who checked us in and took the time to patiently help us confirm our pups shots were up to date to the wonderful young lady (Alayna) who took such good care of our pup and gave her the best grooming experience she’s ever had. She looks amazing and more importantly she was well cared for."

"I had placed an online order using my nutrition reward which meant that I was to get a free bag of cat food. It got canceled because it was out of stock in the morning and that made me lose my perk. Brandon went out of his way to help me get my order reinstated and to be able to get my perk back. I am really thankful for his help because I would not have gone back home and did all of that calling customer service to get it figured out. I really appreciate it Brandon! You’re awesome."

"Awesome place. Adopted a Frenchie and she had never been to a pet store. So I took her she loved it. She got some new toys and tried on some outfits. Very helpful and nice."

"First time at this location with a friend. They allowed walkins for the nail clipping, which was super convenient and with a specific person since our dog only likes her. The staff was friendly and remembered our dogs name from prior visits, which is really nice and shows they care."