Publix Super Market at Shoppes of Citrus Hills

"I locked my keys, and my phone in my car today. Let me tell you that the staff at this Publix location was beyond helpful. Ellie at the customer service counter specifically was amazing. She paid attention to my 3 year old while I talked to AAA on HER cell phone. She gave my daughter some crackers, a pink lemonade, and a connect 4 game. She was truly the kindest young lady. For the first 30 minutes or so, I forgot I had AAA, and Ellie was on the phone with locksmiths, and tried contacting the fire department and a non emergency line. The store manager was willing to pay the money a locksmith was going to charge, because I am pretty broke until my paycheck hits this week, but luckily I remembered my Dad got me AAA a while ago. I’m super grateful for such a smooth experience during such a stressful time. Thank you to Ellie and others at this Publix location. I’m grateful."

"I love our Publix!! Everyone is so nice and helpful. They never mind if I interrupt them to get something off a top shelf or if I need help finding something. This area has outgrown our little store. You can't find a parking spot. I end up parking at the bank. I wish they would build us a larger one across the street behind Walgreens."

"My review is a little biased. I just started working here right after Thanksgiving and I’ve never shopped here before. I pass two other Publixes myself to go work here. I will say this, I have already had several customers tell me that they drive past other Publixes just to shop here because of cleanliness and the friendly customer service. So grab your Publix app and come on in. If you read this and come in the store come find me and let me know you’ve read this. I’d love to meet new customers."

"Everyone I have talked to, including Instacart Shoppers and regular customers that come almost daily, misses the old store manager Travis. After he got promoted and left, this store got Don, the new store manager, and has drastically gone down hill. Don does not dress like, act like, keep his employees in line or keep the store like a Store Manager should. This store has been emptier than EVER. The Grocery Manager, Alan, is part to blame for this, but at least Travis got it under control. Alan is so unbelievably lazy, it’s pathetic. Especially during the busiest season of the year, this is unacceptable and truly disappointing."

"The Pharmacy at Publix Super Market at Shoppes of Citrus Hills is the very best! They went out of their way to resolve an issue caused by the doctor sending my prescription to a Publix in Clermont. They resolved the issue in a few days without me having to do anything! They didn't have to do that. It was my issue because my doctor sent the prescription to the wrong place. I didn't even have to ask for a solution! It was provided to me cheerfully and willingly. Superb customer service!"