HealthPRO Pediatrics Lakeland 1818 Harden Boulevard, Lakeland, FL 33803

"More of a "heads up" than a review: This office is not accepting new patients. They have not accepted new patients since July of 2021 and have no foreseeable time frame for openings to accept new patients. This is likely why phone calls are not returned. I mentioned updating their website and it was acknowledged they they have tried."

"My son goes for therapy here twice a week, for almost a year. Since day one we were treated like family. The scheduling was smooth, the evaluation process was professional. He has multiple therapists and they are all exceptional Derrion, his occupational therapist, Nelson and Charity both his speech therapists. Since we started at Beth Ingram my son is thriving, nicely able to adjust to his cerebral palsy and overcome his speech delay. As for the staff, I am amazed how both Rose and Abby at the front desk are able to maneuver back and forth between English and Spanish speaking patients. How professionally they are handling cancellations, rescheduling and all sorts of difficulties. They always go over and beyond when it comes to our appointments and I have no doubt everybody is treated the very same way. They are always cheerful and polite as soon as you walk in, and that is the first impression you want to get, when you leave your child there for their session. The place in overall is always clean and organized. So in general I do highly recommend them."

"My son has been going here for about six months for speech and occupational therapy. I do not have one negative thing to say about ANY of his therapist. He’s made progress with them and he loves them. And the only reason I’m keeping my son here is because of the therapist. But I do have a problem with is the people who work the front desk and answer the phones. I canceled a speech therapy in March and had not attended that appointment since. Randomly got a call after not even receiving a text message reminder for this appointment since canceling saying they were going to be kicking him out because of no shows to an appointment I already cancelled in March. This all happened yesterday, June 15th. So when I called the front desk to speak with the woman who works it she decided to get attitude with me and tell me that she’s even seen MY own husband bring MY child in to that appointment and I KNOW that’s not the case. Also said there was no note on cancelling the appointment on file. After she told me she’s seen my husband and child and argued with me, I got attitude with her and hung up on her because I was tired of the bold face lies with attitude. So I had my husband call back so he can let the lady know that he wasn’t bringing my son or himself there at that appointment time on that day and hadn’t been since March as well. She decided to go back and look into the file after already canceling him and taking him off the schedule and find THERE WAS A NOTE back in March that we wanted to cancel. And then proceeds to tell my husband that I attacked her and got my son kicked out of therapies when in reality she was wrong from the beginning and ran her mouth to somebody she shouldn’t of and didn’t expect to get it back but she did. Even went as far to tell my husband that the conversation was recorded. I freaking hope so because that woman was telling me that my son and my husband were somewhere and I was wrong when in reality that wasn’t the case, please tell me how you would’ve handled that situation if you were in my shoes? Also I was notified by my insurance that they’ve been charging them for appointments he supposedly attended BUT HADN’T SINCE MARCH. Still have the letter! I truly hope corporate or whomever is higher up sees this comment and gets control of the Lakeland office and the people who are working the front desk. After seeing she was wrong she continued to bash me to my own husband claiming to be attacked when she had attitude from the beginning trying to tell me where my kid is and isn’t every Tuesday at 12:30. And then when she finds out she’s wrong instead of apologizing or being at least the slightest bit of humble she bashes a patients mother TO HER OWN HUSBAND ON A RECORDED LINE when I was right the entire time. UNPROFESSIONAL!!!!! So asinine! I hope corporate or whomever has access to that phone call listens to how that woman spoke to me and why she got the attitude back and also listen to the phone call with my husband. She needs to lose her job she did not conduct herself in an appropriate manner at all!"

"I walked in the office and signed in. The ladies at the front desk are NOT welcoming. I sit there for about 15 minutes and the lady called me and my son to the back she asked if I had already did my paperwork. Nope I said. Because the front desk ladies slack on doing there job. So my son's speech therapist had to get the paperwork for me to fill out during my son's appointment. I would have liked to have my full attention on his appointment but I was doing paperwork. They need to be more welcoming and they need to do their job. Very rude."

"This place is a complete joke. The billing department is just a joke they can’t even make sure everyone accepts the same insurance before going through with an authorization. After my child is out of therapy for about 3 months due to an insurance issue and just an FYI if your child needs a new evaluation just plan on them not receiving therapy for at least a month if not more. After waiting the 3 months between the insurance and the availability they had available they finally tell me everything was approved by my insurance and we could schedule his evaluation so we did the appointment was scheduled in June. Now I get a call yesterday saying the person who does the evaluations accepts my child’s insurance however the therapist on staff does not. I’m not even gonna go into detail and explain why this doesn’t make sense. The therapist are great while they are employed by Beth Ingram however this place can not keep an OT therapist on staff. We’ve gone through three in a year. So of course at this point I find a new therapist. On top of all this I also figure out Beth Ingram is literally double the price of pediatric therapy service for example Beth Ingram wanted 120$ for Evals pediatric therapy services wanted 58 for an eval. And what took Beth Ingram a month to do with my insurance literally took pediatric therapy services a day. So my opinion unless you want a headache if pediatric therapy services accepts your insurance go to them because I promise if your child needs OT this is NOT the place to receive it."