Truist,

1502 Southeast US Highway 19, Crystal River, FL 34429

"SLOW!! Do not make plans if banking is in anyway part of those plans cause there is nothing quick about this branch. Spend 12 hours at work to spend 30 minutes in their drive thru is completely ridiculous. 1 person working the drive thru and yet 8, 9 cars if you count the only smart lady that decided to leave after 15min, all waiting. Please help this location cause management is bad. Lots of employes working desks with no seated clients makes no sense, if drive thru is where help is needed that's where help should be focused which unfortunately was not the case here, we were okay letting a single teller drown. Took 3 people 5 minutes to clear up drivethru yet a 20 minute response time to start the efforts. Then to top it all off I watched vehicles pull up 10-15 after me pull away because I got behind the vehicle that should have been made to bank in the lobby if it caused a problem large enough to hold up 9 other vehicles an estimated 20 min. Why should someone else's banking cost me time and money. Anything I do wrong as a customer there is a fee but what can I charge when their customer service lacks and I am left not getting paid for the time or gas wasted waiting for this establishment to get it together."

"This Truist branch is by far the best there is. The whole team is fantastic but the manager Lorrie honestly cares about their customers and has earned all my business. I have been a Suntrust / Truist customer for almost 30 years and I will continue because of this branch....."

"I am a victim of Domestic violence. My abuser/husband took out his retirement and other job money. And SunTrust let me know at THE END of the day. Thus the automatic payments and my responsibility of all the bill's were punished by numerous fees by this bank. They only care that they make money, not that I get a small disability check. One check payment resulted in about seven overdraft charges that other banks would have refunded. I have experienced this previously with another bank (Dollar Bank in Ohio)on my abusers behalf. Beware of this bank, SunTrust. . You are not important being a victim. You are only a cash cow. It is not easy for me to change banks as the Railroad Retirement took my money from Social security disability to pay my checks to me. They also know my son was murdered a few months ago. I am flabbergasted at this banks uncompassionate greed. That's what I get for seven years of responsible paying of payments. Go to another bank!!!!"

"I attempted yesterday to withdrawl money from their ATM. There was no cash in machine. Today I go back and its temporarily unavailable. Ive never had so many issues of inconvenience than this bank! Thats just a couple issues....if you can bank elsewhere...go!"

"This is an older bank. Overall, the staff are nice, but the age of the building definitely shows. A bit higher fees as well. That is I've of the problems i have with SunTrust. They will charge you for everything. The wait time is not to bad for help, so that is a plus for this location."