Crunch Fitness - Greenacres 6846 Forest Hill Boulevard, Greenacres, FL 33413

"Dear Crunch Fitness Management, I am writing to express my disappointment and frustration with my recent experience at your gym, specifically regarding the conduct of one of your salespersons, Dev. As a member of Crunch Fitness, I have always appreciated the convenience and facilities your gym offers. However, my recent encounter with Dev has left me extremely dissatisfied. Upon arriving at the gym with a friend whom I brought under my guest pass, I expected a seamless and enjoyable workout experience. Instead, Dev intercepted us and insisted on giving a tour of the gym to my friend. While I understand the importance of introducing new members to the facilities, Dev's approach was not only unwelcome but also highly irritating. Despite my repeated assurances that we were familiar with the gym layout and amenities, Dev persisted and insisted that the tour would only take 5-10 minutes. Regrettably, what was promised as a brief overview turned into a lengthy 20-minute ordeal. Not only did this disrupt our workout plans, but it also infringed upon the time we had set aside for exercise. Dev's persistent and pushy behavior not only inconvenienced us but also detracted from the positive atmosphere that Crunch Fitness strives to cultivate. As a paying member, I expect to be able to enjoy my workout without being subjected to unnecessary interruptions or aggressive sales tactics. In light of this experience, I urge you to address the issue of overbearing sales tactics and ensure that your staff respects the time and preferences of your members. While I appreciate the effort to engage new members, it should never come at the expense of existing members' satisfaction. I trust that you will take appropriate action to address this matter and prevent similar incidents from occurring in the future. Thank you for your attention to this concern."

"When I signed up for a membership and I was selecting tiers, I asked "can I downgrade at any time?" and I was told yes. Today I was in and I asked to downgrade since I'm not going to use classes and am paying $70/hr for training, and they told me the policy is I have to wait three months. So, gym is fine, no complaints on the training, but keep in mind this is a high pressure sales environment where there is no accountability for lying to you. The lady's suggestion was for me to remember what the guy looked like and seek him out to talk to him, which seems odd, since most sales roles track who makes sales."

"I first the gym 3 times and each time I have a wonderful experience. The staff was very nice and welcoming. And explain how to get a membership very well and thorough. If you don’t listen to what they say, then of course you are going to miss the information that they told you. and if you don’t understand that their memberships are month-to-month, then people shouldn’t have a membership or any month-to-month program. The gym and staff over all is respectful, wonderful and clean"

"So many mixed reviews about Crunch Fitness in Greenacres, FL are on here, but here’s a positive one. Is there a lot of traffic flow? Yes! Is it crowded a lot of the time? Yes! There’s a reason behind that! It’s simply because it’s an overall a great gym! There are a variety of ways to workout and many options! I have been a member for almost two years, and I have loved every minute of it. It’s almost like a home away from home. The staff have been great to me. In all honesty, the staff have become like family there. As for the personal training aspect, the trainers are very knowledgeable about what they are doing to help the client out. Since being at Crunch, I have been with Karleel while being a member. He truly cares about his clients and is eager to get his clients to where they want to be. He’s very transparent! He’s not just my personal trainer, but he’s become like a brother to me. With my program that he routinely changes, he’s always had shown me how to adapt to each program based on the crowd.. Meaning that with my program and if certain machines or equipment is being used that he initially showed me, he has taught me how to do the same movement on different equipment to maximize my workout. Personally, I couldn’t ask for a better trainer. What if he isn’t there one day when I am there, the other trainers are always open to if I have questions to make sure that I am doing the exercise correctly and effectively. At Crunch, I have a strong support system there and so glad to be a member!"

"Looks like this will be my first review here. This is a solid place to work out and be in your own zone! I've been a member at the gym for almost 2 months now and it's been a good time so far. Crunch gym is a good place if you have a workout planned and are looking for plenty of workout options. It sometimes gets pretty packed later in the day so come early if you can and you won't have any huge interruptions. The workout options are great, but the customer service is rather mid. Not great but not horrible. I've been reading over these reviews of the issues they've had and now I had one of my own. It was a simple issue regarding that my guest did not have a physical copy of her ID although she had her ID on her phone. Then there was a representative who kept repeatedly and bluntly pointing out at the policy at the front desk as if we were looked down upon or something. Didn't feel nice really. At least one of the managers was helpful in providing more information that the other representatives did not, but it still ended up in vain. My guest left then came back with her ID some time later and then posed another problem. I admitted myself and there's a certain time period for my guest to tag along before she cannot enter with me. Once again we were not informed of this AT ALL. Then the same person kept repeatedly and bluntly pointing at the policy sheet with little else information to provide us. So we literally had to go out our way to read the policy and we realized we see a day admission. My sister asked about it and another representative said "Oh that's an option if you want to." At this point when all is nearly lost that's exactly what we wanted! I just wish this was spoken to us a lot sooner. The way the whole situation played out was just embarrassing. I'm not sure if it was the time of day cause it was literally like 8-9PM at the time and everyone just wants to go home, but either way, that whole experience is the reason why the customer service in my opinion can feel rather mid. But don't let that get in the way of your workout! The options here are still great to indulge in. Maybe 4 stars is a bit generous but idk, this gym helped open the doors from my usual comfort zone. Good luck to everyone in your workouts and bodybuilding!"