Baymont By Wyndham Bonita Springs Naples North

"I had to stay overnight in Naples. And I found this hotel thru Expedia. The hotel itself has plenty of parking. Nice clean rooms. I was traveling by myself but found a double queen room to be $20.00 cheaper than a king one bed room. Go figure that one out. Rooms have wooden panel floors ( I like. I hate rug rooms). Large closet. Had mini fridge with microwave. Vanity sink. Plus another sink in bathroom. Tub/shower was ok. I'm 6'0 ft tall. Shower head came to my chest. Tall people issue. Bed was nice but way too hard for my taste. Plenty of towels. Air conditioner was great. Room was dark when shades were drawns. Quiet rooms. Couldn't hear your neighbor which was nice. Service was good . Everyone seems friendly. My room was super clean. The only thing I didn't like was that there were no associates in the front desk. Nobody. There was a telecoper and you could tell the people were somewhere else and it was virtual. The whole thing was well done but I miss that personal interaction."

"Super impersonal. Check in/out was a screen with people from a different country. They were rude. Required a $100 deposit. I have never paid a deposit before. Breakfast was just cold items. The good side is that the room was clean and comfortable ."

"Never again will I stay at a Wyndham. They have looked for EVERY way to cut corners and cost. Someone from India helping me on a kiosk screen is NOT what I expect when I come to a hotel. I expect friendly, warm IN PERSON service welcoming to stay at the place. Ridiculous! The rooms were not comfortable, the bed a rock, the pillow harder than the bed, the sheets felt like sandpaper. The breakfast was the bare minimum. Look elsewhere to spend your 180 bucks, because this is a $70 hotel moonlighting as a 3 or 4 star."

"If I had read the reviews, I would not have gone to this hotel and the truth is I had no complaints about it. When you arrive, a Hindu guy assists you on a screen and you must leave a refundable deposit of $100. I paid $120/night and this included breakfast. The hotel has a non-heated pool. Breakfast has several options such as waffles, breads, boiled eggs, cereal, coffee, juices, yogurts, and others. Cleaning and location was perfect. They returned the deposit in 2 days."

"Good location and the price is affordable, but that's about it. This hotel has no receptionist - it's literally a video touchscreen that is incredibly impersonal. There are signs that say that someone is available on-site if you just dial "0", but neither the lobby phone nor our room phone worked to do so. We requested a crib for our stay, and apparently they were all allocated and the staff were of no help to fix it (we had to get a pack-and-play on our own). Additionally, we picked this property because it had a pool and it ended up being closed for all of our stay. Lastly, it's been several days since we checked out and I'm still waiting for my deposit to be refunded."