UF Health Family Medicine and Pediatrics - Nocatee 203 Fort Wade Road, Ponte Vedra Beach, FL 32081

"Dr. Powell's expertise and care are exemplary; however, the experience at the office is impacted by the unprofessional and rude behavior of the receptionist, Marta. Unfortunately, her demeanor lacks friendliness and professionalism, every time I visited this office !!! and there have been concerns regarding differential treatment based on patient ethnicity, which is unacceptable. This detracts from the overall positive experience of the doctor's exceptional service."

"Had a video call with one of the doctors today (1/20/2023) for antibiotics for strep throat, but they didn't call it in to the pharmacy. Now their office is closed and can't get anyone on their after hours line to help with THEIR screw up. So now the only options are wait until Monday to call back and demand the medication or go to a walk in clinic after already having gone through all this. Adding on to this the day after my original review because they ALSO forgot to send the Dr note for the days of work missed while dealing with strep. Absolutely unprofessional and borderline negligent."

"I had a new patient appointment scheduled this morning. Arrived at the office and was told my appointment was cancelled by AutoBox. I never received a phone call or a text confirming the appointment and I did have the correct phone number in the system. UF Health is way too automated and does not show patient concern. ***UPDATE*** The office manager reached out to me to apologize for the mistake which helped so I am increasing this to 3 stars. My feedback to them was to not have AutoBox automatically cancel an appointment and that they should be using real human beings to reach out customers before cancelling if there are concerns. This provider has lost a new patient due to whomever in UF Health decided to start using AutoBox."

"Words can’t even describe the sense of relief and comfort our family has after our first visit with Dr. Array today. We recently relocated from Atlanta to Jacksonville this year, and we were beyond sad to leave our pediatric practice in GA. However, the staff at UF Family Pediatrics immediately made us feel incredibly welcomed, and demonstrated kindness and compassion from the moment we stepped in the door. I cannot say enough good things about Dr. Array. She listened to every word and concern I had which is RARE to find these days. She was thorough and spent two full hours with my two children during our first visit. I will never look beyond Dr. Array for another pediatrician. Highly recommend her and the entire staff!"