Melissa D. Silva, MD - NCH Medical Group: Pediatrics 11181 Health Park Boulevard, Naples, FL 34109

"Dr. Silva will greet you and your children warmly, and that’s the only thing that I found positive about her. She was my daughter’s PCP for 11 long and overdue months before I decided she wasn’t a good fit. Throughout all my visits with her, she was always hesitant and indirect when answering any medical questions. I never felt confident with her as my child’s doctor. The cherry on top was me taking my daughter in after she’d had a reaction and Silva prescribed an antibiotic for what ended up being atopic dermatitis. I had received two other professional opinions from out of state (by sending photos) and they said it was atopic dermatitis and not some bacteria. Either way, I decided to go against my better judgement and use the antibiotic. Afterall, Silva had seen my baby in person and performed an “assessment”. After the first dose of antibiotic, my daughter had an immediate allergic reaction it and so I immediately called Silva and she said to continue giving her it but to use Benadryl for the “symptoms”. Suffice it to say that after seeing my baby’s face blow up like a balloon, I said no. I had to take her to the ER and they confirmed it was dermatitis. They said I was correct in not continuing the antibiotic and that Benadryl would in fact NOT have helped. After the ER visit, Silva told me to contact specialists for which her office would have to send a referral. It took them a week to send the referrals and by the time they finally did, I was due for an appointment at her office… The WORST thing about this office is the staff. The girls seem to get entertainment out of being incompetent and rude. The last straw for me was my last visit, when I arrived shortly after 5 minutes and the girl with dark hair and acne scars told me I’d have to reschedule. Their grace period has always been 10 minutes but she said no that it had always been 5. I have another friend who USED to attend this office and complained about the exact same things. Anyway, I did not want to continue visiting her practice— all I needed were the referrals to see the specialists. If you are a mom/parent who wants confident, competent, and efficient staff— then avoid this place at all costs."

"Awful stuff and she moved and now it’s worse. Dr. And her staff did not want to see us because we were late to her new office. Because we when to the old office to find out she had moved."

"both for Dr. Silva and Dr. shuster are amazing . Dr. shuster makes us new parents feel like he’s known us for so long and answers all your questions. Dr. Silva is amazing as well. My baby had bad acid reflux, where she was losing weight. Dr. Silva quickly changed her formula and we have not looked back. She always calls when I have a question and I feel this is the doctor who actually cares about her patients"

"Dr. Silva is amazing. We used to call and be able to get in quick and smoothly. As of late, the office has gone down hill. Every time my son is sick we are never able to get in. Was told my son can’t get a physical until September (it’s June). What good is a physical for school going to do if he can’t have one until September?! My god. The people that work in the front office..not good. I’m extremely frustrated and disappointed. We will be switching pediatricians."

"We love Dr. Silva and have had my 4 kids there for 5 years or so. She has a calm demeanor and my kids are very comfortable with her. However the phones and front staff make it impossible to reach the doctor when needed, like when my son had an allergic reaction to the medicine Dr Silva prescribed. The staff refused to fit me in or even let me talk to a doctor or nurse. I called 3-4 times in two days and emailed and didn't get any response back until 6 days after the incident. I ended up taking him to urgent care. This is not the first time I've needed to get one of my kids in this year and had zero help from them and ended up in urgent care instead. They frequently turn on the phones late and turn them off early. Beyond frustrated with the office this year."