BayCare Behavioral Health- Children's Treatment Center

"My daughter is autistic and relies on her meds to function. Baycare has a new Psychologist who refused to refill her meds until she can see her. Then she schedules an appointment for one month past her medications running out?!? They refuse to take my calls and do not seem to be bothered about my daughter's mental health. Key words continuity of treatment and patients rights, both of which are possible malpractice issues. Do you even see the liability? I am a paying patient with insurance, they do so much free government work that they forget. Unfortunately there are no other options right now so my daughter pays the price. Good job BayCare. If you wont to respond look up my name in your records. But why start now."

"Currently removing my child from services here. She has been going for the last month or so to both therapy and psychiatry. Unfortunately, it was made clear that my child is just a number to them. They don't actually care. The psychiatrist is out sick so because nobody will return my calls or even help me when I went there today, my child has no medication. Sad and unprofessional. No communication and horrible phone system that only sends you to a voice-mail and it doesn't matter how many voice-mails you leave. Don't know when someone will return the call as the call still hasn't been returned."

"In March 2022 I paid privately for an extensive neuropsychological evaluation for my 12 yo son who was diagnosed with ADHD. The Neuropsychiatrist recommended that he start meds ASAP (along with several other recommendations that we started immediately). I came to this provider with the report in hand. We have now been to 4 appointments completed the labs, EKG and had his primary clear him for meds as requested. Today, Dr. Minto, who is leaving the company, refused to prescribe, blamed her staff for not giving her any of the five messages that I left over the last week and a half and was snarky when I said his Primary had cleared him for meds, her response was "Well, is the Primary going to prescribe then?" After a very typical 2 hour wait per appointment and 5 months after receiving an 18 page report from a highly trained physician in this field, we are no closer to getting my son the treatment he needs. In addition, we attempted to use this facility for my son's counseling and after matching with the counselor and attempting to make follow up appointments, the availability to actually see the counselor is every 1 -2 months. As a social worker myself, I can tell you that is not even close to appropriate for adolescent therapy. As a mother and a mental health professional, I am sad that these are the types of services considered acceptable and available to our children in need."

"Son seen the Psychiatrist for the 1st time with an evaluation and prescribed him rescribed him anxiety/depression medication. And set an appointment for 2 weeks. The same day he took his medication and made him feel absolutely horrible. He said he'll never take the medication again. Went in person to talk To the receptionist to figure out a plan nurse came took my information. The Nurse called the following day and said there will be no medication changes just to discontinue that medication and see you in 2 weeks. Horrible service."

"Before I start I want to state that I absolutely love my daughter's therapist and the therapists we have had in the past. They are phenomenal at their work and seem to really care about their patients. That being said, I have been with BayCare Behavioral Health for my daughter for about 4 years now. The front desk has never changed. They are, at best, short and blunt. Very unpleasant to speak with. It is near impossible to get them on the phone. I have left two messages over the course of 2 days, and have heard nothing. Either change out the front desk staff or get some more hired hands to manage the volume of calls and clients. The front desk is the first thing that people encounter, and it can make the difference between clients staying or finding another site. If I didn't love my daughter's therapist as much as I do, I would have walked away already."