Fertility Center of Miami

"I rarely leave reviews but feel the need to in this case. I am receiving exceptional service at this office. Dr. Chuong is very kind and explains things very well. The staff is incredible… they call back every time, they are very attentive, and they give great instructions. I work in healthcare and can very much so agree this office is organized and has a great system. I am very please with the service I am receiving by Dr. Chuong and her staff."

"The doctors and nurses were fantastic but the Billing department was a nightmare. They put in the wrong info that UniLab keeps coming after me months later for something I already paid upfront. Multiple calls and emails, lots of back and forth with Carmen the woman at Billing department and it still hasn't resolved a year later. Very frustrating!"

"We had the worst experience in this office. Fertility treatment takes a toll mentally and physically on you and the staff here had no bedside manner. We had issues with them from start to finish the attitude from the front desk was unbelievable I have never seen such poor professionalism. They would constantly make mistakes with scheduling and even lost blood work to the point my husband had to go in twice for the same test. The day of my retrieval just minutes before going into surgery I was told my dr wouldn’t be the one doing the procedure because of an emergency and then told he was out of town. The day of my transfer after having done all the tests and medications and having my body ready and a set transfer date they call me to tell me if they can reschedule because again my dr would be out of town. If you want to avoid a lot of stress and heartache look for another fertility clinic. If I could give them 0 stars I would."

"The staff is horrendous. They provided the wrong info and I had to come back another day. Then when I returned they told me I could come early but when I arrived they made me wait until the appointment time. I am a physician and have worked in many clinical offices and I have never seen such a disorganized mess. I kept trying to call the office over several days to reschedule my appointment and no one would answer the office phone. The wait time is horrendous. Update: practice administrator did take time to speak to me about my concerns and assured me my complaints would be addressed. I will see if this is indeed the case at any follow up appointments."

"My wife had a horrible experience. We knew about their really bad reviews, but we still decided to give a try with this, but we wasted so much money and time. The entire structure is poorly run. To get to talk to your nurse or whoever needed during the cycle, you need to call the main number that promise a call back within 48 hours. My wife was concerned of her pain, but they got back over email a few days later. It is critical to have more close communication during the cycle. Everything was slow moving and somewhat bureaucratic. My wife had multiple successful retrievals in another clinic this year, but this clinic one was just cancelling retrieval after spending $5K worth of medicine and all other fees. Never recommend. The management team should restructure how this clinic is run."