Planned Parenthood - Golden Glades-Miami Health Center

"Took my friend for a simple health visit and was really disappointed. We waited over an hour to be seen and in that time they took a urine sample which they threw out and didn’t tell us until 45 minutes later. When my friend was confused as to why they kept taking her back for a new sample (they hadn’t said they threw it out yet) they became annoyed and angry. Additionally, they asked me to physically leave the office and sit by the elevators to “make room for patients in the waiting room.” I have no problem with that concept but there were several seats open in the waiting room when this happened. Regardless of what you get done here, the doctor’s office can be nerve wracking. To show no empathy and treat the patient and their emotional support like they are an inconvenience is unacceptable. Choose another location if possible."

"Worst service ever . Longest wait time for a simple appointment. They don’t even have any staff . I’ve been waiting 30 mins for an appointment . Literally very unprofessional. I would never recommend this location to anyone . Due to the lack of professional"

"Worst visit ever first time at this location . Appointment time was at 8am and have yet to be seen . Worst and poor customer service ever . Very unprofessional. Would definitely not recommend this location at all ❗️ I’ve been to another location and had way better service . Very Unacceptable"

"The staff was so kind, caring and welcoming…starting from the receptionsit. The instructions are just like they explain, easy and to the point. The nurses were also very attentive. I loved the attention received by Rose and Dr Fenix. Thankful for their care."

"Been going to this location for the past couple of years, always a good experience. Most of the doctors and nurses I had visits with are extremely caring, helpful and understanding. The front desk staff are beyond exceptional, Wendy and Gina in particular, as they usually happen to be the ones at the front desk when I have my appointments. Very informative and always thoroughly communicating any changes that happen, either it be through phone calls or the web portal. Always do their best to resolve if there's any insurance or other visit/appointment related issues. A couple of times I was there the wait times were a bit long, I am guessing due to various complications with patients or other unexpected things, but everyone was really sincere and apologetic about the delays and always keeping their cool and staying professional so that's always appreciated."