Florida Counseling and Evaluation Services

"This place is a joke, as mental health is a serious issue and this place doesn’t take it serious. 3 days of trying to book an appointment finally got an appointment and the appointment was cancelled the same day of the appointment,I didn’t get to be put with another provider just a rescheduling. I took off today for this.I am not rescheduling I guess back to the grind and find another provider that cares."

"They almost never pick up the phone. I have called 9 times (between 2pm and 3pm) and the robot voice said "you are next in line" all 9 times, then it said "we're currently closed or on another line". Also, when they DO pick up, they have said they would call me back but never did."

"Unethical billing practices and extremely poor service. Rarely return phone calls. Slow to address concerns and billing matters. It took greater than 4 months for office to receive labs results they claim to have requested, but only received them after I made a simple call. Lab results were sent same day. Office staff is not so friendly, front desk clerk rarely smiles."

"I just had the worst experience with this place. My son was being seen there and months and months went by until they told me that my balance had just kept racking up and then I had a $200 bill. I did start paying it down. My son also didn't like the therapist so I stopped taking him. So of course I forgot after making a couple payments after that I still owed. Normal businesses would call you and remind you that you still owe a balance and ask you to pay. If that had happened I would've happily paid but no they just randomly charged my card for what seems like the rest of my balance. Like I said before had they called me and gave me at least a heads up I wouldn't be so angry. Then when you try to call the billing department you always get their voicemail. When I stop trying to get the billing department and called the office I got told that I shouldn't put my card on file if I didn't want them taking money out."

"Spoke to the new patient coordinator on Thursday had a appointment the following Monday! They got me in super fast. It is always clean inside and everyone I have spoke with has always been helpful. My son has been going here for several months and we really like this place!"