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Advanced Urology Institute - Naples Office
1035 Piper Boulevard, Naples, Florida, United States
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About the Advanced Urology Institute - Naples Office
Advanced Urology Institute - Naples Office is a leading healthcare institution located at 1035 Piper Boulevard in Naples, Florida, United States. We offer exceptional and innovative urologic care at our state-of-the-art facility. With over thirty locations in Florida, we are dedicated to providing the highest quality of care to our patients.
Our team of experienced urologists, including Dr. Rivera, Dr. Jay, and Dr. Wilkinson, are committed to helping patients achieve better urological health. From bladder issues to surgical procedures, our physicians provide personalized care with compassion and expertise.
Patients have praised our physicians for their professionalism, communication skills, and compassionate care. Whether you are seeking treatment for bladder incontinence, overactive bladder, or other urological conditions, our team is here to help.
At Advanced Urology Institute, we strive to make your experience as convenient as possible. You can now pay online for your visits, making it fast, easy, and secure. Simply type in your physician's name to find their information and schedule an appointment.
Choose Advanced Urology Institute - Naples Office for comprehensive urologic care in a warm and welcoming environment. Your health and well-being are our top priorities.
Photos of Advanced Urology Institute - Naples Office
1035 Piper Blvd, Naples, FL 34110, United States
Opening hours of Advanced Urology Institute - Naples Office
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Advanced Urology Institute - Naples Office
"This review is strictly towards the front desk and whoever handles scheduling over the phone. After multiple rude encounters i am now writing a review. I like to put it on them possibly having a bad day, but it appears to me it’s all the time. Every encounter I’ve had with them they are extremely rude and come off as if I’m inconveniencing them by being there. They act like they are miserable. Luckily AUI has good Doctors or i doubt they would stay in business long with that front line. Hopefully it gets fixed."
"AVOID THIS PLACE AT ALL COSTS!!! My husband had his vasectomy done here with Dr. Jay. The surgery went great and Dr. Jay is great. The office staff, however, absolutely terrible! My husband scheduled a telehealth appointment in May to find out the results from his sample analysis. Office staff called and said Dr. Jay doesn’t do telehealth appointments anymore and rescheduled him for an in-office appointment in June. My husband goes to the appointment just to be told they don’t know why he’s here and don’t have his results. They rescheduled him for another telehealth appointment in July and he receives a text with no URL link, so he calls the office just to be told to wait and “hopefully a link will be sent”. The office staff always sounds like they have no clue what they’re doing. They say they’ll send a message to the nurses and mark it as “high priority” and still nothing gets done."
"I will make this short. 7 Visits at advanced urology with a catheter in me for 3 months. The doctor made a few suggestions. No plan and No results. 1 Visit at GENESIS UROLOGY in Fort Myers and I have a new life. Plan was Implemented and the surgery date was set at the first visit, had HOLEP procedure for my prostate and I am finally cured. WOW !"
"If I could leave zero stars I would. I have been trying to get a refill on my prescription since 1/23. My pharmacy sent numerous requests and I called numerous times. My pharmacy had given me 3 pills last Friday to get me through the weekend in anticipation of getting the refill on Monday 1/30. Which was the last pill I’ve had. I’ve called everyday this week. Was even told yesterday that the prescription was sent on 2/1 at 2 pm. My pharmacy has no record of it. I called back to let them know yesterday that it was not received and still have not heard back. I spoke with many different associates that relay the message to the physicians team. Asked many times how I could escalate this and was told all they could do is keep sending urgent requests and told me my only other option was to drive to the office (which is about 40 minutes from me). How is that the only options at this point? Completely ridiculous that I could not be put in contact with an office manager. I also talked to I believe Brandon that take appointments. Told me he was going to look into it and have not heard back from him either. He’s very condescending. The level of service is terrible and I will be searching for another urologist which I have been with Dr Rivera for over a dozen years. Prior to him being at Advanced. Hopefully you can turn things around but looking at the reviews online it doesn’t seem to be much of a priority. Guess I’m not surprised with the lack of service I’ve been provided."
"The specialist does not spend a reasonable time talking to patients. Super fast visit. The office or nurse will never call you back to explain results. It is all about money. When you call to schedule an appointment, you must have a good reason in order to get an appointment. In other words, you have to explain exactly why you have pain or discomfort (if you do not know, then you will not get any appointment). Usually people go to the doctors to have answers. The staff in the scheduling department expects you to know the reason of your discomfort or sickness situation you may have. You should be a doctor before visiting the specialist. So intense when scheduling an appointment. Be prepare to see the specialist for less than 2 minutes."
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