6th Medical Group

"If you’re a spouse and not active duty, don’t go here! They have you act as your own doctor and are horrible at communication. You’ll have to chase them down for an appointment, and the medical techs that you talk to have 0 clue what’s going on. Need continued care? You’ll get a new PCM every 3 months because they only assign you to ones that are leaving. I’ve been through 5 in the past year and a half.. still at square one. Having symptoms of any kind? It’s just anxiety - they’ll check your thyroid and nothing else. Who cares if you’re in so much pain you can’t work if your thyroid is fine? Need a referral? Good luck. They’ll send you to someone renting out an office that only offers holistic treatments. Half the time the referral will have the doctor’s personal office number instead of the appointment line, and the other half of the time they don’t work at the building the referral was to. Medication management? Nope - “we don’t do that here” - even if it’s a medication you NEED and can’t wait 8-10 months for the specific specialist they want you to see. I’ve had some pretty horrible personal experiences but this place is objectively bad for getting anything other than a covid test."

"Horrible customer service accessibility. Why is it so difficult to have a live person answer a phone to answer simple questions. The automated system doesn’t even give you an option to talk to a pharmacy tech or optometry, or any other office for that matter. MacDill leadership AND 6th med group is failing active duty, reservists, AND retirees by allowing laziness in their med group. Don’t buy the “undermanned” garbage either because most times you walk up to any of the counters the Airmen and civilian staff are instagram/fb/tik tokkin it up and act annoyed if you ask for assistance. You should be embarrassed!"

"The appointment line at the MacDill facility is absolutely HORRID!!!!! VERY LONG WAIT TIMES, frequent hang-ups before actually speaking to a HUMAN BEING, and the pharmacy line NEVER answers the phone. Who's ever in charge over there should be either demoted for dereliction of duty or flat-out fired!"

"6th Dental Group MacDill Air Force Base September 6th I had to call the emergency dental line and I spoke with major Robinson and tech sgt anderson he gave up his weekend. They brought my husband into MacDill they had to do a root canal on their holiday weekend there's not many people that would reach out and do that and I'm so thankful that they did that because he's so much happier and he's out of pain and I just want to reach out and say thank you from the bottom of my heart and I wish there was something else I could say other than thank you but they did such a great job they're great human beings and the medical field should be extremely proud to have them to working for them again thank you so much, very kind, funny The Finken Family"

"I've had mixed results with this facility. The level of care and service is highly inconsistent depending on which section or what person you get. A good example is how I visit the Joint Services Clinic for an Annual Health Assessment but because the tech is Air Force and I am Marine Corps, he/she can't access my records. Apparently the Dept. of the Navy (includes Marines) uses the Military Readiness Reporting System (MRRS) and the Air Force uses something different. When I inquired why all services aren't using the Genesis system to consolidate information, especially in a joint setting, the tech seemed confused like he wasn't familiar with Genesis' medical health system. How is it 2023 and our military medical providers can't help you unless they are from the same service as the patient? My larger concern is with the trend of poor reviews here. If the service is that bad (and it certainly is at times), what is the leadership doing to change the culture? Maybe they have to hire more staff, but I suspect the bigger problem is they've hired and retained people who want maximum pay for minimum effort. Leaders, do your job and ensure our active duty members and retirees receive the highest level of care possible. Most have earned it. Remember: the culture of your section/department/team/unit/organization starts with you."