AdventHealth Medical Group Family Medicine at Winter Garden

"They refused to refill a long-term prescription medicine without an appointment, which they promptly canceled the morning of. This most recent issue was the last straw for me, I ended up using an online service to fill the prescription and switched physicians. The staff at this office (including some of the doctors I have seen over the past 8 years) are generally disorganized, combative, and unprofessional. Even the small things you wouldn't normally think about, like the scale they use to weigh you, are dysfunctional at this office. The city commission should make it a point to hold Advent Health to a higher standard with how centrally located this office is."

"Perfect place to take care of me and my family. Almost everything in one place. I really recommend nurse practitioner Nicole Jonhson, she’s so professional and kind."

"I made an appointment as a new patient OVER A WEEK in advance to see a nurse here. One day before my appointment, I got a call and was told the nurse was not in the office because she was sick. I asked who else could see me and they said no one was available until 5 more days. I was extremely sick, had no insurance, and needed to see someone there, but they just referred me to urgent care. That's so messed up to call at the last minute and say that no one is available. I feel like there should've at least been a "backup" provider to see me. Never doing business with this practice again."

"I have recently moved back to the area and have been looking for a new Primary Care doctor. I requested an appointment online as a new patient and waited for a phone call. I received this phone call at 6:41AM the next day to tell me they were not accepting new patients, the office doesn’t even open until 8am! I was asleep in bed and awoken by a phone call that I immediately ignored because it was an unknown number and again, 6:41AM!!! The person who left the message barely sounded awake themselves. Definitely feels like I dodged a bullet here since it seems likely that the office staff has no compassion/care for the patient."