BayCare Medical Group Primary Care - Palm Harbor West 2939 U.S. 19 Alternate, Palm Harbor, FL 34683

"Billing over charges. My insurance paid what was due but they billed me extra because they said they did more to me than necessary.They asked me questions and gave me a flu shot.Then when I didn’t pay extra turned me into collections."

"READ BEFORE EVER VISITING This is the worst experience I have ever had at a doctor's office. First of all, the wait times are insane. I needed to change doctors and decided to try this place; a bad mistake. The first red flag was getting my introductory appointment; I had to schedule it FIVE MONTHS ahead of time. Despite that, I decided to deal with it and waited until today. I attend Saint Petersburg College, and to be able to make it to my appointment, I had to miss an hour of lecture. My sister, who is 13 years younger, also had to be taken out of school early, so I could make it. The appointment time was 1:30 PM. It may be annoying, but it was not that big of a deal, so I headed to the doctor's office and wanted to check myself in by phone because I ran two minutes late. It did not work, and I was unable to check in online. "No big deal," I thought, due to me only being probably 1-8 minutes late at most; I would be wrong. As I arrived, I was greeted by an unbelievably rude front desk receptionist. I told them my name, and she said, "Sorry, I have just marked you as a no-show." I was only SIX MINUTES late, plus the receptionist was also on the phone for two minutes after I arrived, meaning by the time I got there, I was only FOUR MINUTES LATE. She then promptly said to reschedule it before shooing me away. There is no way id ever even consider going here again, and there is no way in hell I'm becoming a new patient."

"tired to make an appointment and told 4 months from today which is 2/13/23. Told to arrive 30 minutes early. told them i will not arrive 30 minutes early, i will arrive 15 minutes early. and she was rude. I said I am not coming there and sitting for hours for no reason. told them let me speak to the manager. must be better options available."

"I am more than pleased with BayCare - Palm Harbor West. Whenever I've had a medical concern, they always found a way to either get me in for an appointment or respond to me (quickly and thoroughly) through the patient portal. In fact, this morning I sent a message through the portal and had the response within 90 minutes. My primary care physician is Dr. Torres and I feel that I am in very capable hands. Even during the very thick of COVID, she always showed concern and interest during my visits. It made me really think about the dedication of doctors, doctors of young children. I saw that someone felt that the staff was rude to them; I never had that problem. I felt that all staff treated me respectfully and kindly."

"Brand new first time patient. Left work to go to appointment. Got there signed in on the tablet. Overheard them say the PA had called in sick. Overheard them say they would see if another provider could see me. They said we have bad news and asked if I could come back the next day at 10am. I said you do realize I work? I wasn’t angry or mean I just asked why no one called me. I looked at my phone, no call, no message. The receptionist put her hands up and said I’m not getting into the you didn’t get a message thing . I called you. Then she said we can get you in tomorrow with Dr Torres, I said, did you say Torres as I am putting it into my phone. She wouldn’t look up at me I guess as I’m adding it to my calendar. She told the other receptionist to scan my id etc…I was waiting for my id’s back. When she snapped at me if I wanted the appointment or not. I explained I thought she understood and that is why she asked for my id’s to be scanned. She never apologized, never acknowledged the fact she could have missed me, mistakes happen, I’m sorry, let’s get this worked out. The customer service was rudeness. After I left I realized I just left a practice that was so uncomfortable to go to and I do not want to be put in that situation again. I called and left a message for the office manager to find out if this is the way the office is run, or if this was a one off. I wanted to explain my concerns and what I had been through. I gave him two days to return my call before providing a review."