Orlando Health Colon and Rectal Institute - Ocoee 10000 West Colonial Drive, Ocoee, FL 34761

"I'm glad to see I'm not the only one dealing with the rude staff. I have an appointment tomorrow and I'm not looking forward to it. I called for MONTHS trying to get an appointment. I gave up. Then the day before I left the country for 2 weeks I finally get a phone call from them asking if I would like to schedule. I did and put it in my phone calendar I thought in December but I put it in November and got the notification while I was in another country. I called (with my partners international phone) and they actually picked up... just to make sure it was in fact in December. Fast forward to this week... I called every day sometimes more than once. Left several messages cause I hadn't received anything from them. I needed to confirm time and day. I did get an automated message that my vm picked up but it cut off time and day. Finally today I got through to someone who wouldn't let me talk. She kept interrupting and being BLATANTLY rude. Saying she wasn't aware of anyone calling for day's. Can't wait to see her face to face cause I am not that B if you know what I mean! She claimed someone sent me an email but I did not receive it and it wasn't in spam either. Typically doctor's offices WANT to confirm you're going to be there. I've never experienced people who just didn't give af. Why are they so rude, dismissive, incompetent and lacking any empathy at all? Miserable people. I hope the doctor's not like them! Update: the doctor was great. Very professional and helpful."

"These people saved my life. I was referred by my primary physician to have a routine Cologuard test since I am over 50. It came back positive. I had a Colonoscopy at Millenia Surgical Center and they immediately identified colon cancer. I was then referred to Dr Gallagher and his team. He told me exactly what was going to happen and what I should expect, I was not over medicated nor was I in pain. Lymph nodes showed no spread so no CHEMO, My only complaint is that they don’t have a connection to Advent Health Celebration, which is closer to my home but I received excellent care at Orlando General. Not sure why the rating is low, I have no issues nor would I want to change Surgeons."

"Dr. Williamson and the staff have always been pleasant and comfortable to engage given the type of exam you are undergoing. Dr. Williamson was very knowledgeable and identified concerns on the first visit. Scheduled surgery identified further and removed problem. He and his staff were exceptional during followup care the last two years. Bottom line knowing I have this office as part of my care team I feel privileged appreciate you and you team. I’m 41 and wouldn’t normally have this type of exam until I’m 50 by then it could have been the cause of death for me. Thank you for your due diligence Doc. No photos for obvious reasons, duh!"

"Dr. Andrea Ferrera is amazing. The best doctor/surgeon in the area. However the scheduler, Victoria, is the worst, rudest office personell I have ever encountered and I have been in the medical field for over 20 years. Always on several calls and never returns calls. When you do speak with her she is very dismissive and unprofessional like you are bothering her. She talks over you and never says good bye, she just hangs up. I called to confirm my appointment which I had correct and she completely gave me wrong dates which caused me to miss very important post-op visit. I drive 2 1/2 hrs each way so it was very inconvenient and a waste day. If Dr. Ferrara wasn't so good I would definitely find another facility. Victoria needs to be fired!!!!"

"I have been attempting to schedule at this office as a new patient since August. I used the online system to request an appointment, sent over all my info to the scheduler, and am unable to reach anyone. I tried leaving messages with the new patient scheduler and have never received a call back. I spoke to the existing patient scheduler and tried to get help with scheduling a new appointment and she was pretty dismissive. I work for Orlando Health do not typically have this experience with them. I am not feeling too great about having to make an appointment with my organizations direct competitor just so I can get my issue addressed."