You've Got a Friend Low Cost Pet Clinic

"to clarify the facts? in response to your lack of compassion and humanity. I made the appointment for 2/19 and I received all your alerts notifying me of the appointment, like I have in the past since my 3 cats and my dog are seen in your clinic, I called early on 2/20 because i did (like you stated in your public reply) FORGOT, I was never belligerent and I never scream any of the receptionists, first because I am disable and a brain aneurysm survivor with permanent brain damage and I don't have the energy or stamina to be belligerent or screaming. The First receptionist that answer the phone and old woman "CHICHI" did not allow me to explain why I missed the appointment, she just said that there were no exceptions made otherwise everybody will be getting their refunds when missing appointments, I asked her if I could speak with someone else that maybe would understand the reason why I "FORGOT" my appointment, and she put me on hold to instruct the next receptionist a 20 year old girl to give me the same exact answer, my reply to her was that I felt I was talking to my daughter and I didn't feel comfortable discussing with her the reason why I missed the appointment the day before so I asked her if I could speak with the office manager, her answer was that you were very busy, I never screamed, I started crying, because those $50 that you stole from me were very difficult for me to save, those $50 that you stole from me were to treat my DOG that needs medical attention, those $50 that you stole from me makes a difference on how much food I can buy per month, those $50 that you stole from me will take me 4 months to save, those $50 dollars are a big hole for someone like me that live under a very scarce disability check each month, none of your receptionists can say I scream at them that is a LIE, none of your receptionists can say that I was belligerent that is a lie, what they can tell you is the truth, that i was begging them to reschedule the appointment and they asked me for another $50 dollars that I don't have, I started crying, my husband heard me crying and he was the one that called your office to request to talk to a manager at that point your receptionists started hanging the phone on him, what you call HARRASMENT was the response of your receptionists hanging the phone on him, when he called back he said he could do this all day until we could get in touch with the manager and again they hang up on him, when finally you came to the phone screaming at him that you were not going to tolerate your girls to be treated like this, he told you we wanted a refund so we could treat our Dog at a another clinic, you hang up the phone on him too, those are the facts. I didn't want to discuss my personal situation with any of your receptionist, i just wanted to privately speak with the office manager thinking for sure she will understand the medical reasons why I missed the appointment, but I was wrong, those $50 dollars that I pay for an exam that would have taken your VET 5 minutes of his time to check and approve her treatment, which is a dental cleaning on a 12 year old poodle that has gum INFECTION and needs antibiotics. the lack of compassion in your small clinic shows the type of humanity you will have with the pets we put in your care. THOSE ARE THE FACTS."

"Been taking all my pets to this place because it’s suppose to be low cost and unfortunately can’t afford a better place, the office is low cost so it’s a filthy old cinder block home in a bad part of town but that is what you get when you can’t afford something better, they charge $50 dollars deposit for your appointment and I made a human error and put the wrong day on my calendar and missed the appointment, I called early the following day in the morning when I realized my mistake, THEY REQUESTED $50 deposit AGAIN!!!!! if I wanted to reschedule, I BEGGED THEM TO MAKE AN EXCEPTION since I have NO MONEY and I am on a fix income and I couldn’t afford to make another appointment and my dog needed treatment, they have NO COMPASSION, I wanted to talk to the office manager but all the receptionists refused saying she was busy, my husband heard me on the phone that I was upset CRYING and he called them back and finally the office manager that was NOT available answer the phone and told my husband that we were not getting a refund and to take all our pets off their clinic, I WILL CONTINUE TO DEMAND MY REFUND! They are THIEVES!!! All these WOMEN -AMANDA, CHICHI, ELI THIEVES!!! fighting with a person that is on a very low income budget for $50 dollars they are HORRIBLE, HORRIBLE HUMAN BEINGS!! THIEVES!!!!!! I hope the $50 dollars they stole from me is at least used on the pets, what comes around goes around THIEVES!!!!!"

"Yall I love them! My dog is extremely anxious and needed sedation for his annual shots. I was not a fan of the male vet I met the first time I attempted to get his shots. However , there is a female vet that works there.i absolutely love her. She did the sedation, nail trim his exams, and his shots. She as well as the tech were very attentive and understanding. I love the techs and receptionist. They are all very nice people."

"This place is a fifthly joke. The staff was friendly, but the doctor was an a- hole and very unprofessional. He didn’t even say good afternoon or goodbye. Treated my dog badly by saying his teeth were horrible in a disgusting manner. I wanted to answer that his clinic was horrible as well, but I kept it civil, since the doctor forgot his code of civility. Not surprised if people come out sick from there. The structure of the place is dirty as hell and falling apart. The prices are not that low either. Would NOT recommend it at all."

"My friend recommended that we take our new rescued dog here and we are glad we did. The prices are good and the staff is well organized. Kudos to the pharmacist for her tips for rebates. My recommendation is to get vinyl or metal chairs in waiting areas to keep space looking and smelling fresh."