British Swim School of Sunrise

"There is one word to sum up this company: incompetence! I should have read the reviews before registering my son there. To begin with, the facility at 2084 University Drive–where the little ones are assigned to–is decrepit, out of maintenance, and smells like mold inside. Despite this, I gave it a chance. However, this location is literally run by teenagers with no supervision, including the instructors. The instructor my son had took her bad mood on him, almost let him drown because she was frustrated with him and then scolded him for about five minutes non-stop because he was moving his legs kicking while sitting at the edge of the pool waiting for his turn. To put things in context, my son is 3 years old. When it was his turn, she let him swim back to the edge–as they always do, and when she realized he wasn’t making it and visibly swallowing water, she did NOTHING. Yes, you read correctly, she did nothing until I stood up (I was inside looking through the glass) then she proceeded to help him. When the class ended, instead of letting him have his five minutes of play time as usual, she decided to scold him because he was previously kicking. I approached her and she said, “why is he not responding”? “He can’t talk”? And I explained to her that he actually has a speech delay and he won’t respond when he gets nervous which he obviously was. She continued scolding him which made me think she might have had a hearing problem at this point of she was so fixated on taking her bad mood on him that she didn’t care what I told her that he has a speech delay. Needless to say, after this class I wanted to cancel his membership. I called several times to no avail until I was able to reach an employee. She apologized for what happened and told me she had canceled his membership and I had nothing to worry about. To my surprise, a week later, they charged me $200.00 as if I had never canceled. I started calling again and spoke with several people who couldn’t help me. Then I spoke with one of the owners, Nicole, and she told me that corporate wouldn't refund the money to her so she would not refund the money to me, because whoever had canceled it when I called didn't do it right. So not only I had to see how my son was mistreated by a stranger but then I had to gift the company $200.00 for classes which I will NEVER USE because they don’t know how to train their employees, not only the instructors but also the employees who deal with billing. Nicole said that I should stay because they are doing so many changes, great start Nicole, ripping off clients is good for a change. Disappointment is an understatement. Do not trust your children to these inefficient people nor trust them with your credit card unless you want to be scammed! And please don't bother on writing an apology to this post pretending you care unless you want to refund my money back, which the company stole from me."

"About 10 days ago I called to inquire about my son trying an introductory swimming class. I was told by the gentleman that picked up that I could bring in my son that following Tuesday and that the cost of the introductory class would be $37. That Tuesday I stopped by with my wife and son and the school was closed. I stopped by today and sat down with a lady who informed me that she could not offer my son an introductory class because it would be a waste of time for her, her instructor, and my son. In order to move forward I would need to sign up for a series of classes and that the cost would be $200. I felt that the way she spoke to me was so arrogant and disrespectful that I would never entrust her with the care of my son."

"We had my son’s 6th birthday party here and it was amazing. The staff was great, the price for the party was very reasonable. All of my children have birthdays during hurricane season, and knowing that weather didn’t play a role in whether we would enjoy his special day, made a world of difference. And the pool is heated perfectly! My eldest son, who is eight, often gets cold and starts shivering at pools that aren’t heated. He enjoyed the entire time. Thank you guys, so much for making my son’s day special!"

"Instructors are very patient and they've done a great job earning the trust of our children. The kids have a great time while they're there. The instructors are knowledgeable and use fun activities and songs to get the kids engaged. Would definitely recommend. We love Mr Rubinel, Ms. Ashley, and Ms. Sabrina."