HCA Florida Fort Walton Beach Urology

"I had an appointment to go over my kidney stone related issues and the doctor spent 5 minutes looking at the CT scan results and asked me about my back pain. He then asks if I would like to get an X-Ray. I say I would and that my insurance will cover it. He leads me out of the exam room where I am expecting to get X-Rays and continue the appointment but he just ends the appointment right there. He did not discuss nor ask any of the other issues I had and I'm very frustrated that I waited so long for this 8 minute appointment where all he did was look at my paperwork."

"My problem started when i was told by Dr. Hammond after the EWSL procedure that not only did he break up the stones in the left kidney, but the stones in right kidney would not cause me any issues or move. A week later I was back in the ER with right side flank pain. The CAT scan showed that not only did one of the stones from my right kidney move, but was obstructing the right kidney and had an infection being in the kidney per the lab results. After being admitted and teansferred to fwb, Dr. Moriera Was on call that day. He claimed that I should be able to pass the stone. I told him that if I could pass it, it wouldn't still be stuck and causing the backup of fluid and causing a bad infection on top of it and that i need a a stent before the pressure causes the kidney infection to make me septic like it did the last time. So he put the stent in and i was able to go home the next day. 00am So then i spoke with Dorothy, a nurse at the clinic to set up consult with dr. Hammond to go over a better treatment plan than the EWSL, since the EWSL didn't seem to work to break up the stones as he said he did. I told Dorothy that in my 25+ years of growing kidney stones on a regular basis EWSL doesnt work for most of my stones, esp . And that urologists had to use the laser litho and basket to clear all the stones and fragments. In my body, the dragments just stay there in the kidney and grow unto be stones. She claimed that she told Dr. Hammond and i can discuss details at my visit two days later. One of the nurses took me to a one of the procedure rooms, claiming that Dr. Hammond wanted to remove the stent. When i asked her "which side are you referring to?" She didn't know what i was talking about. Obviously nobody in the office reads notes from the other doctors in the same practice! Then after i insisted on talking to Dr Hammond, he claimed that my KUB (xray of kidneys, ureters, bladder) "looked good", i told him that "no, it's not good that i have a huge stone stuck in my right ureter and more just waiting to come down the urerer and get stuck on both sides". "You told me that the stones in my right kidney wouldnt move from the kidney, but they did" and i have more sitting and waiting to do the same. According to 3 different radiologists i had several bilateral kidney stones that had one aprox 8mm in the left kidney and aprox 15mm in the right kidney. After that Dr. Hammond just sent me into the offixe with the surgery scheduler and "disappeared" without answering any potential questions i had. Then even before doing the laser litho tripsy procedure a few days ago, he not only tried to claim that all my stones were small despite 3 different radiologists measured the biggest stones at 8mm and 15mm in size on 3 different radiology studies done. At least he corrected the consent form to reflect that he was to do the laser litho bilateraly."

"Unprofessional! Charges more than other specialist in the same field. After nearly a week of suffering with a large stone, I was given a fake number to call back. Then while visiting with my general during my follow-up, I finally received a call back. During which they refused to give us any information, and in fact hung up during the call. I was so glad my Doctor witnessed it. She immediately rewrote a stat referral, who has taken care of the issue, in less than 2 days. Instead of some nonsense about needing to rent a piece of equipment more than another week later to do a surgical procedure."

"Tried several times to schedule an appointment but each time they said they had not received my referral. My doctors office said they had confirmation that it was received 2 times by them. One time I called and was told they have my info. and would call me within 5 to 7 days to schedule an appointment and that was 3 weeks ago. Called today and was told they did not have me in there system. I surrender and will go somewhere else. Clearly a staffing and management issue if so many conplaints are about the same thing. The doctors do not care or they just don't know."

"The best way to describe almost every employee there is disinterested, distant, unlike able, and unpleasant. They don’t care whether or not you call them 15 times or not, save your time and just go in because When they haven’t got their phone disconnected they just send you to a line where it endlessly rings. The lack of interest and care for patients is disgusting and when asked why they won’t answer they said “well we get like 300 calls a day so.....” So, they know it is a problem and they do not seek to acquire more people to answer the phone or have any sort of messaging system."