Mount Sinai Primary & Specialty Care Sunny Isles Beach 323 Sunny Isles Boulevard, Sunny Isles Beach, FL 33160

"Great experience! Saw Dr. Lorena Rosero, OB GYN and she's excellent! The doctor is patient, listens to concerns and takes the time to educate the patient. The staff is amazing! Thank you to Louise Pierre, MA she's just awesome with making patients feel comfortable and cared for."

"I have always received top-notch assistance from all the personnel at Sunny Isles since I visited it for the first time in 2017. Since then I have moved several times, but never changed Mount Sinai. Thank you. Keep up the excellent work!"

"If I knew that I would be in this position at 32 weeks pregnant I would not think twice to skip the OBGYN care at Mount Sinai Sunny Isles location. It is very unfortunate that there are people working in a professional medical department with such bad training. During an appointment with my great doctor, the staff were yelling about their personal issues a door over and I should have listened to my instincts then. I moved from another state at 29 weeks and ended up at this location as the doctors association had good reviews. Unfortunately, the staff at the OBGYN Sunny Isles location are making the medical doctors look very bad. I needed an appointment to get an ultrasound at a different location and I was told at the front desk that I CANNOT MAKE THIS APP ON MY OWN - the office where they do the ultrasounds will be calling me within a few days. Therefore I was not given any contact and no referral copy. Two weeks had gone by and still no call. I took it into my hands to call and I was given 4 different numbers. I was making calls and staying on line for 4 hours during my work hours. Finally, I found the Prenatal Medicine department where I can make an app but unfortunately I was not able to make an app because they did not have my order number or script on file. For the 8th time I called the sunny isles office and told them the procedures to take (thinking they should know) but no surprise they do not have the right phone number or fax numbers to the ultrasound location so they sent it somewhere else. I had to call the ultrasound department again to get their right fax number and call sunny isles to advise them where they should be faxing documents over. I might as well work at that office now because I know more information and contacts then any of them. Its 4:30pm the ultrasound office is closed now and I'm 32 weeks and I do not have any upcoming appointments set up. I haven't had an ultrasound in over a month, I do not know the size of the baby, what position it is in, or if everything is ok with the organs. I have already contacted the patient complaints department and left a voice message and I really do not think I will get a phone call in return. I do not know what kind of care I will have from this point on and its scary because at 32 weeks others hospitals will not take me so I have to stay here. Please read this review with an open mind, I'm very blessed I do not have a complicated pregnancy but for those who do please seek other care. The doctors may be good but your road to them is not paved. And to those who read the reviews for Mount Sinai, please take a visit to to the sunny isles OBGYN location, and pay attention to how the staff talks to patients and what kind of attitude we are greeted with in person and on the phone. This can all be fixed with proper training and a better onboarding."

"It’s a disorganized place. She puts the order for my exam wrong. People working at reception do not have the empathy to work with people who are sensitive and vulnerable to pain or illness."

"I had to take my grandma to a doctor visit last week at this clinic. Even though it was last minute,because we were traveling, the staff was very flexible to accommodate us. The service was very nice overall. The doctor was professional and the facility is modern and clean. The polish ladies Anna and Karolina were extremely helpful to guide us and they spoke polish which was a big plus. Highly recommended."