Chipotle Mexican Grill 886 North Miami Beach Boulevard, North Miami Beach, FL 33162

"If I could give this place 0 stars I would. I ordered catering days in advance and when they were “on their way” they canceled the catering order at the exact time they were supposed to be delivering. Worst service. They never pick up the phone. Seriously worst store EVER! It literally ruined my entire event. A 400$ ORDER!"

"If you want a REAL review here it is. I've noticed 5 star reviews left by employees or frequent customers so not all of those are valid because they could have been given a reward or incentives BUT Here's the RAW truth. Service here is SLOW, the employees ARE trained BUT some only had 4 days to train before opening, that's managements fault, not theirs and management is terrible at managing themselves or their employees. And the only things that can run out is cheese, lettuce or fajitas because Chipotle only allows them to prep in the mornings. They still don't have a person who does secondary prep ( they usually make more of these things again it's almost low & if time permits ) Cheese is shredded, lettuce is cut for tacos or salads & fajitas are also cut in the morning too. Alot of you NEVER worked at a Chipotle nor know what ACTUAL work goes into making things. Learn patience because Chipotle is using REAL food unlike other places. Also alot of you don't or can't cook, foods like meat, beans, and rice aren't cooked in 5 minutes. They have to ensure it's fully cooked for your safety. As for food being low, that's the person whose serving you whose at fault. They're supposed to call for more food before it's even halfway low. I'm a Chef & can inform you with actual expertise in Culinary, even better than the mangers at this store. And as for online orders, they have their own times which they're received in the computer/system. Stop thinking that it's first come, first served. That's NOT Chipotles fault. That system is the same for all places. Some people take forever to pickup their orders and try to blame the workers or the store. They can't skip over orders either. This store is the worst because of the General Manager, Arielle McNair. She's very prideful and doesn't like honest feedback from employees so as a customer, understand you won't be treated any better. Also, the mangers here themselves are quite lazy too. I don't only not recommend giving them business but don't work here either. There's alot of corruption and retaliation against employees who only want to better the workplace,the quality of food and those who actually studied Culinary that know how everything should run in any restaurant. There's bad things that happen behind the scenes as well. Food not being handled or prepared the RIGHT way just to name one of the problems. This is just an open & honest review that's more in depth than just a customer complaint, because I've worked & seen alot 1st hand. Alot more bad than good to be honest but customers have the right to know , the real truth of a place/business they're investing their time & money"

"Quick service. One thing got me a little worry. The counter was so dirty. Takes 2 seconds to wipe your top."

"I went to this Chipotle a number of times and my experience prior to this has been satisfying - food was good, portion size was great, relatively fast service & clean. I came back today to place an order of a burrito and a bowl. First of all, too many staffs and so little effort — staffs kept on bumping at each other, lots of people hanging out, the service/ display table were very dirty with lots of leftover foods laying around all throughout the cashier table. The person that was preparing my food had to refill the sour cream station and did so in a very slow manner, forgot the serving spoon and when he served the sour cream it dropped everywhere into the corn station. When he served the protein, it was barely half of the serving spoon size. I had to ask him to put more, in which he replied “its going to be double” and i had to explain to him that the portion he put was small. The cashier waited so long to ring me up and so many uber eats/ online order people were waiting in line with none of their orders ready. Overall very disappointing experience."