Pollo Tropical 19911 Northwest 2nd Avenue, Miami Gardens, FL 33169

"The food was nasty no chase they were slow they don't give you the paper towel you have to reach over the countertop and get your own paper towel the only thing clean the area sit down and eat it because when nobody in there. They need the season of food I'll Grill it more salt and. Need to teach him how to say hello welcome to a tropical"

"Worst experience ever. The manager Christelle is the worst manager and service food worker in my life! Terrible customer service, if this is the face of Pollo Tropical then it will be going down hill soon. She was yelling and talking with attitude when my family and I pulled up to the window. She was extremely rude and yelling at us asking what we had ordered and why we were confused if we should know exactly what the food come with as if, we work there or go there everyday. On top of it all We hadn’t been given all the food we ordered. We went back and she was refusing to give us a refund and yelling until eventually she refunded us the food. If I could I would give no stars. Please if you can never go to this place. They will treat you like trash"

"So I just had food at this place and it seems really clean, which I enjoy! After that, I ordered a Quesadilla and the food was really COLD, and the cheese was uncooked. It was to go but the wait was like 5 minutes? Keep in mind that there was only one customer and somehow a customer before that got their food before me. This place is convenient because of where it is but it isn’t a place that I would go to again."

"This location is convenient because it is on my way home. I have been here multiple times. I usually order through, and the app and pick it up in store. Usually, there aren't any issues, but quality control is needed. The app advertises products that are not in the store. Someone needs to fix that because it is disappointing to arrive at the store and be offered something completely different. On this occasion, I wanted to try the ropa vieja tonstones. I received the most uncut largest pieces of onions and peppers. I am aware that food doesn't always look as advertised, but someone didn't even try. The appearance of the food instantly made me mad. I'm still mad."

"Update: Review would have been deleted & all forgiven by simply replacing my inedible food. Explained with old food as proof, had to get in line which was fine. Made it to the register but manager disappeared. Waited a long time on the side. Had to ask for manager again. Finally she came and everything was corrected. No one should be made to feel guilty for asking for what they paid for. I know staffing is tough right now which is why I always have manners and use my library voice even if not deserved. Airport location should provide the training. 1 ⭐️ - Seriously Pollo. Please retrain staff. The chicken is dry and the presentation is disturbing. The sandwich looked better than it tasted. Can’t even eat this regrilled chicken. And the wrap was definitely crumbling before being wrapped and sold with the same dry old overcooked chicken as the wrap. Please do better instead of wasting peoples money and time."