Pollo Tropical

"Absolutely unacceptable and atrocious service! Made a pickup order for 2:26pm didn’t get my food until 3:30pm. Over 1 hour to throw 2 orders for rice, beans and chicken! Pulled into the drive thru asked for my order and it wasn’t ready. Everyone lied that they were making my order when they weren’t. It wasn’t until I went inside that they finally pulled my order ticket and made everything right in front of me. Nobody cared or showed any shed of hospitality. Never go to this pollo tropical worst experience with fast food I’ve ever had in my life! Save your money and go somewhere else. Do NOT give this place your business or time!"

"Some employees need training on how to prepare food properly and safely. Wearing the same gloves you touch the front counters, the refrigerator doors, the screens, the utensils you use to touch the food, the register, picking up anything off the ground, touching the bags and preparing the food and touching the food with the same gloves without changing them is cross contamination and disgusting. Change your gloves. Certain employees are rude and have poor customer service."

"My first time visiting this location. I ordered (2) tropical trios and the soup. The steak was over cooked and dry. There were no plantains in the carryout and the restaurant was out of all sauces accept 2. The cashier lacked the customer service skills and language to communicate properly."

"OMG what happened to this place?!.. The salsa looks and smells old (deep red color not the fresh brightness of a good salsa). The cookie with the kids meal was stale and paler than me! Rice was undercooked and soup was a disgusting green/brown. This place should be condemned"