NCH Bonita Springs Emergency Department

"Doctor has terrible bedside manner. First time in my life that I've felt worse leaving than walking in.. Absolutely felt like they were pushing me out the door. Total time in ER was 30 mins... Pain 10/10, unable to eat or sleep. Nobody seemed to care. Nurse was nice enough to offer Tylenol and explain what the doctor failed to."

"Brought my husband in a few nights ago and the nurse and Dr Lee were absolutely wonderful. Best emergence room I have been too in years!"

"Very poor experience. I would not go here for a physician's visit due to the lack of care and concern from the staff, and their lack of knowledge about medical concerns with inadequate answers. The nurse, Zuleima Lozada, was particularly rude and unhelpful as well as uncaring. She does not listen to patients, does not answer basic questions, and makes patients feel less than. A very appalling experience and I recommend going elsewhere."

"Great experience! Great care! Very efficient. I went into the Bonita Springs location yesterday for a GI issue. The care I received from Nurse Gen and Doctor Scott was top notch. Best ER place in SW Florida!"

"I came in late evening this last August.. I was told this was the best ER in the area, I was greeted by security officer who was very friendly, I went in and there was only 1 other person in the waiting area.. the young man who took my information was friendly and informative.. I had not been in the area long and am here temporarily to get and receive specialized care for chronic health issues.. because I've had major open heart surgery in the past as well as many chronic ongoing confirmed health diagnosis I know that trying to tell or explain this can be confusing and complicated especially since I have memory recall issues.. so I keep a folder with me for emergencies to help assist me when I must give information. The nurse I saw was in for only a moment, she was professional but had no patience to let me answer her questions,and even with my list given for her to list my medications it still was done incorrectly,I told them I was there because of extreme pain from a fall on my back. I was running a temperature close to 100 degrees and my blood pressure was checked and high.. probably more than normal from pain. I never had blood drawn or anything else done until the nurse returned half hour later to say they would do a x-ray to see if anything major showed up.. I do not take pain medicine but the 30mg shot of toradol gave no relief ( I only said I felt no pain relief but chose to not say anything else for fear of being labeled "drug seeker") which I know happens everywhere. I had the Dr. Benjamin Lehr I believe was his name stick his head in for a fast minute to say no breaks shown.. my records say he did a extensive physical of me, but even with memory issues I can say with surety " He did Not".. I could hear the nurses saying it was late and to hurry me up and out.. I maybe I seemed a simple woman, but as a educated past teacher for many years I am not.. I attempted to ask what else I could do, was told as I was escorted out 2 hrs later to just use heat.. or cold?? I have pulmonary fibrosis and coincidentally after seeing my scan results saw it noted no breaks but bilateral dependant atelectasis.. they never commented on it, never addressed it..and for all they know I could had collapsed lungs.. but I guess that's not relevant. The nicest staff was the young man checking me in who came back and chatted with me throughout my visit, and the kind security man.. I am disabled with Medicare.. now 4months later I have a small balance that I get notices on every week..( I live on a tight budget alone) no mercy in that regard...but the facility was clean, and maybe if not for a weekend night my care would had been a bit more through.. I can say this the ER is better than some and most I've been too.. so rate that as you may.. but care today isn't like it was when I was a younger woman and I think it is lacking most everywhere you go, if your lucky you are there on the right day,if not to bad, it's a game of Russian Roulette no matter where you are. To the non- medical staff working that night..thank you for your kindness and empathy."