Optimum Healthcare Inc 8373 Northcliffe Boulevard, Spring Hill, FL 34606

"Wish I could give -10. They don't answer their phones no matter what number you choose, then cut you off. My sister has waited OVER 1 year to be reimbursed for eye surgery which the family paid the eye doctor. Two or 3 times submitted paperwork. Still no money which is needed to purchase the prosthetic eye. Is this the kind of insurance you want to deal with? Go straight Medicare - they offer the best health coverage. You can always make payments if there is money owed. My 90 year old aunt had no problem paying small amounts on bills. Update - 2-3 years later and still no refund of the $4k the family paid upfront for the surgery. Beware of what you are getting in to. There is more, but I have no more room."

"My copays are slightly less than my last plan but still high. My complaint is 2 fold. The main customer service line is run by untrained people who cannot do anything without putting you on hold for long periods. I usually end up hanging up after 10-15 minutes. Today I was asking to go paperless and I was told I'd be on a brief hold.... 10 minutes later I finally hung up. I receive reems of paper from them monthly. All of it trash. I will be switching again in open enrollment to a company that actually knows what they are doing."

"We have had Optimum insurance since moving back to FL in 2016. Since then I have had a stroke requiring months of rehab. The physical therapists at the hospital recommended a rehab that wasn’t on our list. I sent a short letter to Optimum explaining why my medical team thought that was a better option and they approved it immediately. My husband and I have each had a knee replacement and several small surgeries. We have found Optimum to be excellent. I’m a retired nurse and was really concerned about going with an advantage plan, but I’m so happy we did. It is very difficult to navigate the medical system now. We have an excellent primary and I think that is the key to getting good medical care whatever insurance you decide on."

"I've been a member of Optimum/Freedom for over 10 years and have never been dissatisfied until recently when a prescription was refused coverage. It has been resolved but I have a problem with any insurance company circumventing a doctors decision for treatment. Other than that I highly recommend them for their Advantage Plan coverage."