Firehouse Subs Loretto Road

"It’s been a long time since I’ve had a sub from Firehouse and now I remember why. I ordered a Philly cheese and asked for a little extra mayo and bacon. The sandwich was basically drenched in mayo to the point that I had to use napkins to try and remove the excess. It was like someone put the entire jar of mayo and lathered it on. The meat wasn’t hot, the cheese was barely melted. The only good thing I can say about this sandwich was closing the container and throwing it in the trash. Honestly, hands down the worst Philly cheese I’ve ever had! Jersey Mike’s is easily 10X better. Don’t waste your time and money, make the drive and go somewhere else. I would have given half a star if Google would have allowed me to. ** EDIT ** I will say, I did like the bread!!"

"No Cherry Limeade! The staff, service, cleanliness, atmosphere, and food was excellent. I usually go to a different Firehouse and I have been to Firehouse restaurants in many locations. Every location had Firehouse Cherry Limeade. Sometimes, I go to Firehouse just for the cherry limeade. So disappointed! Please let me know if cherry limeade makes it on the menu and I will change my review to 5 stars."

"The food and the facility was up to the usual good Firehouse standard, but we experienced some of the worst service we've had at a Firehouse. And we've gone to a lot of different Firehouse Subs over many years since they first opened. Perhaps because this location is new the staff this Tuesday night need more customer service training? It started when I asked if the birthday reward still lasted a week. Our server looked at me blankly and didn't reply. I tried again, explaining my birthday was last Wednesday and Firehouse has always given you a week to use the reward. He slowly replied, "I think it's only on your birthday". I said did that just change, because my husband got a week to use his in June for his birthday. "Don't know" was the reply. I said is there anything you can do? "No". So I gave my order, showed my app to get my points and what do you know the cost of my sub was removed for my birthday. I said "oh it does still last a week?" No reply, just the blank stare again. My husband ordered, we got our food and it was good. Although it was packaged to go. Our server never asked if we were eating there or to go. It was not at all busy while we were there. There was an employee lounging at one of the tables when we first arrived and he stayed there for quite awhile til he walked to the back. Not sure if he was working or not. As we ate, another couple came in and waited about ten minutes before their order was taken. They were the only ones waiting to order. Then someone came in for a to go order...which wasn't ready. Then another person came in with a to go order that was incorrect. It was corrected and the to go order given out. The couple who had ordered finally got their food about 15 minutes after ordering. There were 3 employees in the store, the dude hanging out at the table and a lady who handed us our order. The only one I actually saw making food was the guy who took our order. Maybe he was so uncommunicative because he was thinking about the food he needed to make? One thing to his credit was that he asked if everything was alright for us toward the end of our meal. I think management needs to check into what's going on at this new location. It's very close to us, but not sure if I'll go back there if that's the service we would receive."