Arby's,

10477 San Jose Blvd, Jacksonville, FL 32257, United States

"I'm enjoying the fish sandwiches and the Arby's roast beef I used to work there and I've always known it was a good place to eat and always clean didn't have any problems"

"A1+ Customer Service. I would give 10 stars to this Arby's location. As we ALL know, professional customer care experiences are at an ALL TIME LOW especially since living through the COVID pandemic. I went through Drive-Thru for lunch. The announcer was professional, welcoming, and used a very warm and pleasant tone of voice to greet me. As I placed my order he confirmed my order and politely announced my total and asked me to pull forward to pay for my order. He then greeted me with a warm smile, confirmed my total again and encouraged me to have a great day. I explained that I would return because I needed to get lunch for my coworker. Minutes later after I returned, I was greeted AGAIN with another professional, polite, and welcoming tone of voice. She also confirmed my order and asked me to pull forward. Once again I was greeted with a smile from the previous employee that serviced me the first time. I was so elated to receive such AWESOME service, I asked to speak with the manager. When the manager approached the window, I learned that she was the second professional, polite, and welcoming voice I heard. I had to commend them on SUCH AWESOME CUSTOMER CARE! I RECOMMEND EVERYONE TO visit this location JUST FROM THE CUSTOMER CARE ALONE. TO ADD TO the experience, my food was HOT, FRESH, AND ACCURATE and I had enough napkins with the desired condiments. COVID DID NOT CHANGE PROFESSIONAL CUSTOMER CARE AT THIS ARBYS LOCATION!! KUDOS TO THIS AMAZING TEAM! JOB WELL DONE!"

"Look it's an Arby's fast food restaurant. So to me the food is a 3 out of 5 type of place. I like going to this place not as much as I once did. Because I'm getting older 61 and counting."

"We used to be Arby’s regulars but became disappointed when the roast beef came out wet and tasteless and the restaurant seemed poorly staffed and poorly maintained. Maybe the after effect of the cooties, I don’t know. Be that as it may, we decided to go back after a couple of years. Prices have noticeably increased. But we had coupons. We went for a weekday lunch just before noon. The parking lot had space where in the old days it would be packed. The counter person was polite and efficient. Our order was correct and the wait was acceptable. The drink and condiment station needed attention. It had drink residue all over and one of the ice bins was already empty. The dining room was clean. Like many restaurants there were some uneven tables. Why restaurants won’t fix these is beyond me and I have even called to let them know. Our order was good. The produce on a chicken bacon swiss was iffy but produce in Jacksonville restaurants is always hit or miss. The fries were good. Most important the roast beef was not wet and squishy and bland. Saints be praised! So overall we will put this location back in our rotation."

"We only got food to go. They were very kind to let is come in and order food and would have let us dine in even though they were closing the dining room in 20 minutes. We chose to take the food to go to not hold them up. Everything tasted great! The new fried mac & cheese balls were yummy! Thank you!"