Pollo Tropical 23200 Southwest 112th Avenue, Homestead, FL 33032

"We live close to this pollo tropical in homestead, the garbage was filled to the top, all the tables were dirty and chairs scattered all over. The management in this location has no self awareness of how the public would like to sit and eat in a nice clean place . Will not eat here again."

"Been here for a bout 10 mins waiting for them to take an order for a lady who seems to think the world revolves around her. Her coupons need to be explained to her and her order needs to be explained to her. Screw anyone in line right? Why do we allow mental illness to take over? 12/28/23 at 6:30 pm. Still cannot get my order edit: the whole ordeal took an additional 20 mins. Got my order at 7 pm. Lady then proceeded to demand all sauces available and still left shaking her head. Avoid this place."

"I ordered online. When I arrived staff had no idea there was an online order. I waited about 20 minutes for my order to be put together. They did not have one item available so I had to substitute. I was also surprised to find that the family pkg I paid for online would have included extra items if I had ordered at the store. There was no effort to correct the issue. One of the employees started randomly talking & it appeared she was conversing with a coworker. Then I realized she was addressing me from 10 feet away. My 'I'm sorry were you talking to me I can't hear' was met with 'ya I'm talking to you' - not the most polite way to respond to a customer. Food was good but there was not enough rice for the beans. Price is good compared to other chains."

"Let's talk about this pollo tropical.smh omg this food was so nasty that I will not eat here again. Everything was pushed to one side. I did uber eats.. I got a large choppy chopped with chicken and lettuce white rice and black bean, I also got camalize onion and pepper and tomato.. you can see the picture it looks great right.smh nope they gave me a child plate little chuck of chicken and a small portion of everything else. My plantains was burnt my large fried yuca was wasn't cooked. Stop rushing food please and if you could service to people you need to be slapped or closed down because I know Polltropical have better standards then what you served me today... if I served this to you would you be happy if you say yes then your Expectation is low.. I paid 37 dollars that's including the tips for the driver and delivery fees. My Actual bills is 28 dollars.. for a food that is nothing more then white rice and little black bean and a small portion of chicken that they gave you when you order a regular choppy chopped.. they give more for the regular choppy chopped but less rice and blackbean.. I know because I ate their so many time I study their portion.smh.. yea im done eating this restaurant. Not wasting my money at this place I will cooked for myself.. if you want something done just do it yourelf.."

"Other reviews claim that this place is under new management and has gotten better. That’s a blatant lie. Consistently this place under delivers - missing items, flat out ignoring what is being ordered. Most recently, vegan (which includes beyond meat) is missing the key ingredient, yet they didn’t mind charging me for it. Pollo corporate doesn’t care - they know what’s happening in their stores, they ignore it and the staff continues to abuse this."