Bethesda Outpatient Imaging Center 10301 Hagen Ranch Road, Boynton Beach, FL 33437

"If there could be zero stars, I would pick that. We had an appointment today for a CT scan. A diagnostic test is not done for fun! We arrived in time, no one at the desk. After waiting for a little bit, we were greeted by a young man at reception area. They asked for the name and then without hesitation and a smile (literally a smile and no empathy at all) was told someone had called us to cancel the appointment. NO ONE CALLED ME BECAUSE MY VOICE MAIL IS FULL AND I DO THAT TO GET ALL THE CALLS THAT COME IN. THAT WAS A LIE. There was no sorry, and was dismissed with that same smile. No offer to find another Bethesda radiology alternative or even any alternative. Instead, tried to get my insurance card and my ID to schedule me for another day. I panicked so bad that I had to walk out and take my breath outside. He was so rude. That smile.... No regard whatsoever. no empathy. No solution. My mom, all she could say was unacceptable. This is a really terrible location and the front desk person was non-empathetic towards me, a patient with a need of a CT not for fun but because I am sick. There were witnesses there to hear the conversation. I am so angry and I will let all my social media followers know about this day that I would never forget, ever! My surgeon was waiting for the CT so that he could see me today. Not for fun! Because I am sick! DON'T GO TO BETHESDA OUTPATIENT ON HAGEN RANCH. THERE ARE PLENTY OF OTHER PLACES THAT WILL TREAT YOU BETTER. I can only imagine these older people that probably are getting bossed around and don't know any better."

"I would put zero stars if I had the chance, dropped the ball on authorizations, misscheduled my appointment a number of times, and had the nerve to ask me to pay out of pocket. If you are looking to waste time and money spend your time talking to the people here"

"Ultra safe and spotlessly clean reception area not far from the "B" entrance in the Rotunda. Nice desk personnel too. What I did not like, and this is just a personal preference that does not reflect any moral high ground, is the trans "woman" checking me in with short bitten nails covered in bright yellow polish. I recognize everyone's right to exist, and Bethesda's choice reflecting gender awareness, but personally, as a regular guy, I felt sick and disgusted and left before my imaging appointment was to begin."

"Extremely rude staff member. My son needed an X-ray and when we got there they were having computer problems and couldn’t input my insurance card information. When we returned later, it was completely empty but we sat waiting for an extended amount of time. When I asked, in a very friendly way, how much longer it was going to be, I was rudely lectured about how we were walk in’s and didn’t have an appt (uh, because you couldn’t take us before...) Then, when I returned to get the images to bring to the orthopedic doc, I had received the call from them that the disc was ready to pick up at 11:55. No mention of office closure for lunch. I arrived shortly after that and door was locked but receptionists were right there. I knocked and they told me the office was closed for lunchtime (also no signage on the door saying when the office is closed for lunch). I told her through the door that I just needed to pick up a disc and she snapped at me that I had to wait until 12:30. I will not return the there."

"Such an amazing experience I went to the ultrasound location for Bethesda! The sign-up process was really quick and easy the front desk was very sweet and once in the back with the ultrasound tech she was a pleasure to speak to and so informative! Thank you again for an easy and great experience"