Moe's Southwest Grill 6020 Winthrop Town Centre Avenue, Riverview, FL 33569

"About a month ago, we arrived to this Moe’s close to closing (8:30ish). We made a point to be out prior to closing, and me and my teen daughters even discussed our timeline walking in the door. 5 minutes before closing we received a reminder they were closing and upon my response which was close to “okay, no problem- we planned to be out in time” the employee at the time continued to walk away and didn’t acknowledge anything I said, make eye contact and seemed irritated. When I went to leave I had a genuine conversation with the employee and just shared how far an acknowledgment would go, as we never know what someone is going through and I expressed how we knew the closing time and had pre-planned to be out in time. I expressed the understanding of the closing time and wanting to leave my own job to be home with my family in a timely manner. After this, I had no plans to return but decided to give it another try a few weeks later and my experience was completely different & extremely positive with Jonathan B. Tonight my teen daughters also went in who had the same first experience and they told me this employee was absolutely amazing. So kind this visit, understanding and overall an amazing experience with Jonathan B. again. There is another employee and I didn’t get her name during any of my visits (blonde hair, bangs- she was amazing from all visits!!) she was kind and sweet. I’m extremely happy with my last 2 visits and I hope this Moe’s location continues in the right direction. Please pass this feedback along to this MOES TEAM. The little things DO MATTER ❤️"

"Walked in and got ignored for at least 5 mins. On top of the service the food counter was utterly filthy. It looked like it had not been cleaned in a while. We walked out probably good that we did not get a chance to order. Gross."

"The two workers working on 9/1/23 at 6pm gave me such a lovely experience. So kind and welcoming, quick, and great attitudes despite working on a Friday night. Great people you have working for you. 11/10 experience, the girl with the red braids and glasses was amazing she made my day, by far the best worker at this location, I’ve been here so many times, today was my first time seeing her and she’s the best!!"

"Went to Moe’s for family dinner bought and paid for a large queso for all the chips and somehow it didn’t make it into any of my bags I called and they were closed the young lady on the phone wasn’t concerned with offering me a solution to their mistake and she didn’t even care that it happened she said I could come another day and get a refund and then she added that’s about all I can do for you ! She should be the employee of the month ! Never again moes !"